Poor service.
Over one week waiting for my travel documents,
System down.
Multiple emails
Phone call and left on hold for over forty minutes.
Promised documents within twenty four hours.
Still...
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Recenzije proizvoda
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Datum kupovine: 06/04/2024
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Potrošač od povjerenja
Provjerio Feefo
2 years ago
I have not been sent my policy documents. Not when I purchased it subsequently when I used the support contact
David Mayo
Tick Travel Insurance
2 years ago
Hi there,
I am sorry to hear about your experience. We have recently migrated our systems and this might have impacted your access to policy documents.
Can you please send us an email to info@tickinsurance.com.au or call us on 1300 235 444 so that our team can re-send your documents?
Regards,
Anna
Potrošač od povjerenja
2 years ago
Thanks Anna, I did as you suggested and emailed last week. I did follow up today. I am now waiting for a reply. I hope the team can get to it soon.
I suspect it was not the best idea to have a discount code marketing exercise shortly before a systems upgrade. Perhaps marketing by should work with IT to avoid this in future.
This promotion has backfired on marketing in several ways with the code not working and now the system not sending policy documents
David Mayo
Tick Travel Insurance
2 years ago
Thank you, I will escalate your feedback to senior management.
Regards,
Anna
Potrošač od povjerenja
2 years ago
Hi Anna,
Policy document received
Thankyou for escalating.
More than excellent.
I’m 84 and don’t have a computer and printer, so they sent me all the details by post at a cost to them of $2.60. And on top of that gave me advice as to how to manage it without...
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
