Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

The Works Recenzije

http://www.theworks.co.uk

DOBRA

Inspiring and empowering customers to read, learn, create and play

Usluga

3.2

556

100

105

448

1,284

ocjena tijekom prošle godine

Prikaz 269,282 recenzije/a

Potrošač od povjerenja

Provjerio Feefo

8 months ago

Fabulous

Excellent value for money

Potrošač od povjerenja

Provjerio Feefo

8 months ago

Potrošač od povjerenja

Provjerio Feefo

8 months ago

Very pleased!

Good selection of books at good prices, packed really well, and delivered in a few days. Very pleased.

Catherine Bennett

Provjerio Feefo

GBR

8 months ago

Što Catherine Bennett misli o društvu The Works:

Amazing value

A great deal on 100 books I bought first my grandson’s nursery, which they delivered

Potrošač od povjerenja

Provjerio Feefo

8 months ago

Awful service

Awful experience, still waiting for the item to be delivered after ordering on 12th November, has been dispatched to Evri for two weeks who are still waiting for it. What use is an advent calendar...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Potrošač od povjerenja

Provjerio Feefo

8 months ago

Emails to keep me up to date as to when parcel would arrive. Packaging was minimal and recyclable. Package arrived quickly

Potrošač od povjerenja

Provjerio Feefo

8 months ago

Incomplete order

The last two years I have ordered books for Christmas present. Both years the order didn't come fully! It was very frustrating that the website allowed me to buy them but then the the books didn't...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a refund has been issued for the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Potrošač od povjerenja

Provjerio Feefo

8 months ago

Fab thanks

Kimberly Swinnerton

Provjerio Feefo

8 months ago

Potrošač od povjerenja

Provjerio Feefo

8 months ago

Item missing from order

One item I ordered (and paid for) wasn't delivered. I messaged customer service and was immediately given a refund, without the option of having the item delivered separately. This was due to be a...

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