Inspiring and empowering customers to read, learn, create and play
Usluga
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ocjena tijekom prošle godine
Prikaz 269,282 recenzije/a
Potrošač od povjerenja
Provjerio Feefo
8 months ago
Service definitely not up to the usual standard.
The Works is usually brilliant but on this occasion the service was awful. I placed an order on 19th November and expected it in 3-5 working days which was the stated time when I placed the order....
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
8 months ago
Didn’t arrive.
Goods didn’t arrive. Chased for 5 weeks. Still no refund. £140 out.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you did not receive your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
8 months ago
Poorly presented
Book was bought as a gift but arrived with a sticker on the front that was almost impossible to remove and left a sticky residue on cover
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team contacted you asking for images of the damaged product and to confirm that any damaged items can be returned to any one of our stores.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Podjeli
KD
Katarzyna Dombrowska
Provjerio Feefo
8 months ago
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
8 months ago
Poor
My parcel never arrived they need tochange their delivery people i believe they used evri and have heard about lots of evri deliverys going missing so no stars from me
0
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Potrošač od povjerenja
Provjerio Feefo
8 months ago
Poor service
Long time for parcel to arrive when it did it was so poorly sealed it had split open at the top seal luckily everything still inside also one item not available and took four more days to inform me...
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0
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Potrošač od povjerenja
Provjerio Feefo
8 months ago
Terrible
Online delivery order was extremely poor. No clear lines of communication to seek help. My order was later than the longest delivery advertised. I waited on hold for hours trying to find out if it...
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0
Podjeli
BB
Barbara Brannan
Provjerio Feefo
GBR
8 months ago
Što Barbara Brannan misli o društvu The Works:
Long wait for my order but usually it’s quicker hence my feedback I definitely will use them again great products and good prices thank you
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
8 months ago
Rubbish service
Never received books and no feedback when raised this issue.
0
Podjeli
AC
Ann Cowling
Provjerio Feefo
GBR
8 months ago
Što Ann Cowling misli o društvu The Works:
Rubbish service
Rubbish long wait and then couldn't complete order still waiting for a refund packaged badly is that enough shall not be repeating this again
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.