Slightly damaged box on delivery. Purely courier fault, and whisky shop offered a 15% refund of price and a sample box to compensate. Very reasonable. I accepted and offered to have the value as...
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Asha
The Whisky Shop
1 year ago
Hello,
We’re so sorry about this - we've had a look, and we can see there was definitely some confusion (and bad maths!) on our end. Instead of providing the points equivalent to your refund amount, we provided the points that you would have gained by spending that amount. You absolutely should have received the correct points based on the retail value, and we’ve already reached out via email to get this sorted.
We’re in the process of adding the correct points to your account (plus a little extra to make up for the error and the inconvenience). Sincere apologies again, and thank you so much for your patience and understanding. We really appreciate your continued support.
Slàinte,
The Whisky Shop Team
Recenzije proizvoda
Asha
The Whisky Shop
1 year ago
Hello,
We’re so sorry about this - we've had a look, and we can see there was definitely some confusion (and bad maths!) on our end. Instead of providing the points equivalent to your refund amount, we provided the points that you would have gained by spending that amount. You absolutely should have received the correct points based on the retail value, and we’ve already reached out via email to get this sorted.
We’re in the process of adding the correct points to your account (plus a little extra to make up for the error and the inconvenience). Sincere apologies again, and thank you so much for your patience and understanding. We really appreciate your continued support.
Slàinte,
The Whisky Shop Team
Datum kupovine: 07/09/2025
0
Podjeli
BP
Barrie Phillips
Provjerio Feefo
GBR
1 year ago
Što Barrie Phillips misli o društvu The Whisky Shop:
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
