The service was very good! The only problem was after I received the earrings, I only wore them once and lost one. Would love a replacement. How much would this cost? The details of them were...
Very unhelpful and unresponsive as if they did not care about customer service
Aisling
The Pearl Company
16 days ago
Dear Customer,
Thank you for your feedback - we’re really sorry to hear about the issue with your necklace chain.
We take both product quality and customer service very seriously, so we were concerned to read your comments. Having looked into this, we haven’t been able to find any record of contact from you.
We’d really appreciate the opportunity to put this right for you. If you’re able to call our customer service team on 01908 523155, we can arrange for a replacement chain to be sent out as quickly as possible.
We look forward to hearing from you and resolving this for you.
Kind Regards,
Customer Service Team
We source the finest pearls in the most beautiful and striking jewellery from around the world. We take pride in presenting our customers with the best pearls at the best prices that are sure to complement your wardrobe, from your little black dress, to your everyday outfit.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
We source the finest pearls in the most beautiful and striking jewellery from around the world. We take pride in presenting our customers with the best pearls at the best prices that are sure to complement your wardrobe, from your little black dress, to your everyday outfit.