Dear Valued Customer,
Thank you for sharing your feedback on our alpaca hat. We're sorry to hear that the wool felt itchy against your skin. While alpaca fibre is typically softer than other wools, we understand that sensitivity can vary from person to person.
Your suggestion about adding a lining is very helpful, and we’ll certainly pass it along to our product team for consideration. If your hat remains unworn, we can offer an exchange for a different style or you can return it to us for a refund. Please let us know how you'd like to proceed, and we’ll be happy to assist.
We appreciate your support and hope to find a comfortable solution for you.
Best regards,
Adrienne Gannon
Brand Manager
Recenzije proizvoda
Adrienne
Spirit of the Andes
1 year ago
Dear Valued Customer,
Thank you for sharing your feedback on our alpaca hat. We're sorry to hear that the wool felt itchy against your skin. While alpaca fibre is typically softer than other wools, we understand that sensitivity can vary from person to person.
Your suggestion about adding a lining is very helpful, and we’ll certainly pass it along to our product team for consideration. If your hat remains unworn, we can offer an exchange for a different style or you can return it to us for a refund. Please let us know how you'd like to proceed, and we’ll be happy to assist.
We appreciate your support and hope to find a comfortable solution for you.
Best regards,
Adrienne Gannon
Brand Manager
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.