Great service in terms of many follow up calls after my quote. But the calls were far too long. Too much info read out off script.
CX
SPCA Pet Insurance
4 years ago
Hi Vivienne,
Thank you for sharing your experience with us, I am sorry to hear of your dissatisfaction. We appreciate your feedback and have passed it onto the relevant team to review further, please do not hesitate to reach out if you would like to provide additional feedback.
Kind regards,
Scott
Recenzije proizvoda
CX
SPCA Pet Insurance
4 years ago
Hi Vivienne,
We are pleased to hear of the value you have found in your policy. Thank you for taking the time in sharing your experience with us, please reach out if you have any queries regarding your policy.
Kind regards,
Scott
Datum kupovine: 10/03/2022
0
Podjeli
LD
Laraine Dacre
Provjerio Feefo
Kaiapoi
4 years ago
Što Laraine Dacre misli o društvu SPCA Pet Insurance:
They explained everything clearly as they could. Answered all my questions so I could understand. Very pleased with their help. So hopefully will have a long term association with SPCA Pet Insurance.
Charlie, the representative on the phone was brilliant. Helpful, frindly, patient and did what she said she would do.
Recenzije proizvoda
CX
SPCA Pet Insurance
4 years ago
Hi Deirdre,
Thank you for taking the time to share your review with us and for choosing SPCA Pet Insurance. We are pleased to hear of the service that you have received when speaking with our team member and appreciate you providing your feedback. Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Datum kupovine: 08/03/2022
0
Podjeli
DL
Derek Lawford
Provjerio Feefo
4 years ago
Što Derek Lawford misli o društvu SPCA Pet Insurance:
Operator dry helpful and understanding
Recenzije proizvoda
Datum kupovine: 08/03/2022
0
Podjeli
KR
Kelly Reid
Provjerio Feefo
4 years ago
Što Kelly Reid misli o društvu SPCA Pet Insurance:
I'm am still waiting on my welcome package, with further information etc, but you guy seam 5 star and I hope it's worth goin for insurance for my baby ..
CX
SPCA Pet Insurance
4 years ago
Hi Kelly,
Thank you for reaching out. I am pleased to hear of the value that you have found in your policy, although, apologise that you have not received your documentation as of yet. As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox.
However, we appreciate you bringing this to our attention and I have passed your request on to the relevant team to organise this for you.
Please don't hesitate to reach out if you require any further assistance in the future.
Kind regards,
Alisa
KR
Kelly Reid
4 years ago
I have received no more Correspondence regarding insurance or a insurance number, I will ring the 0800 number tomorrow Incase there has been something stoping it I need to sort out. Thankyou
CX
SPCA Pet Insurance
4 years ago
Hi Kelly,
Thank you for your reply and letting me know. Please let me know if you would like for me to arrange for one of our team members to be in touch with you.
Kind regards,
Alisa
Datum kupovine: 03/03/2022
0
Podjeli
NW
Nicole Wills
Provjerio Feefo
4 years ago
Što Nicole Wills misli o društvu SPCA Pet Insurance:
Very easy to do online. Very clear as to what the options were. I had a question so I rang and was put through to a lovely customers service lady instantly who helped with my question
Recenzije proizvoda
Datum kupovine: 07/03/2022
0
Podjeli
NJ
Nick Jones
Provjerio Feefo
4 years ago
Što Nick Jones misli o društvu SPCA Pet Insurance:
The service was very good. I was contacted regularly, despite difficulties with being able to get a convenient time I was free. Very patient.
Recenzije proizvoda
Datum kupovine: 07/03/2022
0
Podjeli
CS
Christopher Sarson
Provjerio Feefo
4 years ago
Što Christopher Sarson misli o društvu SPCA Pet Insurance:
yes
surely
Datum kupovine: 04/03/2022
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
4 years ago
I did feel a bit of pressure to make the purchase that instant but I do trust that i have gotten a good product
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.