sadly as I said before this, I could not return the item as we turned it on to try it and only then could see how it worked and that it wouldnt be suitable. Their policy is they only accept goods...
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Slingsby
Slingsby
8 days ago
Thank you for your feedback. We are sorry to hear that the air cooler was not suitable for your requirements.
A member of our customer service team previously responded to your email to explain our returns policy and the options available. While we understand that a product's suitability can sometimes only be determined after testing, we are required to assess all return requests in line with our policy. The condition of the item and the availability of the original packaging are important factors when determining whether a return can be accepted.
We appreciate your comments and are sorry that, on this occasion, we were unable to provide the outcome you had hoped for. If you would like any further information or wish to discuss the matter further, please do not hesitate to get in touch.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.