I was charged 10 EUR for cancelling my shuttle due to COVID-19, which originally cost 30 EUR.
Sara Pérez
Shuttle Direct Germany
5 years ago
Dear customer,Thank you in advance for your feedback.
We are very sorry for the inconvenience and we regret everything that has happened due to Covid-19.
We regret you are not agree with our cancelation policy. In case you want to make a complaint, please contact with our Customer Service Department and they will help you. The email address is: customer.care@viajesalameda.com.
Thanks for your understanding.
Regards
Datum kupovine: 14/09/2019
0
Podjeli
MA
Mr. Andreas
Provjerio Feefo
Landau
5 years ago
Što Mr. Andreas misli o društvu Shuttle Direct Germany:
Mir wurde die Buchung bestätigt, aber anders als bisher keine Zeit für die Abholung genannt. Trotz wiederholter Anfrage innerhalb einer Woche erhielt ich keine Antwort. Zwei Tage vor der Abreise...
Pročitajte više
Sara Pérez
Shuttle Direct Germany
5 years ago
Dear Guntram,
First of all, thank you for your feedback and for booking with us.
We are very sorry for the inconvenience. Please, send us an email to: customer.care@viajesalameda.com and we will try to help you. Thank you in advance.
Kind regards
Schnelle und unbürokratische Bearbeitung unserer kurzfristigen Stornierung aufgrund der vom Hotelier stornierten Reise (Corona). Betrag wurde zügig (unter Abzug von 10 Euro Bearbeitungsgebühr)...
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Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Independent Shuttle Direct reviews & www.shuttledirect.com customer reviews.
Read and compare verified customer opinions and ratings based on true Airport Transfer clients