Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Recenzije za ROL Cruise

Prikaz 25,688 recenzije/a

Potrošač od povjerenja

Provjerio Feefo

5 months ago

Good service

Excellent efficient and helpful Ollie was particularly good at advising and describing the holiday I was interested in.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that you found Ollie excellent, efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Potrošač od povjerenja

Provjerio Feefo

5 months ago

Requesting a cabin not on car deck resulted in a car deck cabin being offer

Poor booking service, wrong details given and generally unhelpful and did not call back when they said they would.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your feedback. We’re sorry to hear that you feel this way and that your experience did not meet expectations. We take customer service very seriously and would like the opportunity to look into this further for you. We have attempted to contact you but unfortunately have not received a response. Please could you get in touch with us directly at your earliest convenience so we can discuss your concerns and work towards resolving the matter. Kind regards, the ROL Cruise Team

John Griffiths

Provjerio Feefo

GBR

5 months ago

Što John Griffiths misli o društvu ROL Cruise:

Excellent customer service

Extremely helpful and efficient

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Yvonne Wright

Provjerio Feefo

5 months ago

Što Yvonne Wright misli o društvu ROL Cruise:

Great service Accommodating

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that the service was great. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Potrošač od povjerenja

Provjerio Feefo

5 months ago

Helpful

Helpful and easy

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that the agent was helpful and the booking process was easy. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Potrošač od povjerenja

Provjerio Feefo

5 months ago

Excellent service from Olly(?) in organising our Finland/Norway trip.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that Olly provided excellent service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

John Lee

Provjerio Feefo

GBR

5 months ago

Što John Lee misli o društvu ROL Cruise:

Having to change dates shouldn't cost ££££for a loyal customer

Very good service always very helpful, but as a loyal customer i don't think they are willing to give something back for being loyal

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents very helpful. Please be assured that your feedback will be passed to our sales team. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Barbara Fox

Provjerio Feefo

GBR

5 months ago

Što Barbara Fox misli o društvu ROL Cruise:

Would recommend ROL for the reasons given above

Very good. Very helpful pleasant staff.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you would recommend us and that you find our agents very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Timothy Jayes

Provjerio Feefo

GBR

5 months ago

Što Timothy Jayes misli o društvu ROL Cruise:

Fast and efficient service

It’s easy to contact ROL, I had an issue with a cruise I had booked and wanted to move. ROL associate sorted it for me in very quick time.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are so pleased to hear that the agent was able to assist you with your booking. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Potrošač od povjerenja

Provjerio Feefo

5 months ago

Magic

Excellent

Megan Hammond

ROL Cruise

5 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Niste primili poruku s pozivom za ostavljanje recenzije?

Feefo Trusted Service Awards

Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.

Što su nagrade Trusted Service Awards?

Zašto vjerovati recenzijama na stranici Feefo?

Saznajte više o tvrtki Feefo

ROL Cruise Recenzije

Kako se recenzije na stranici Feefo prikupljaju?

Tko može ostaviti recenziju na stranici Feefo?

Kako provjeravamo recenzije?

Kako se odnosimo prema lažnim recenzijama?