Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

RailTourGuide Recenzije

http://www.railtourguide.com/

IZVANREDNO

Usluga

ocjena tijekom prošle godine

Prikaz 548 recenzije/a

Trusted Customer

Provjerio Feefo

8 years ago

Što Trusted Customer misli o društvu RailTourGuide:

Excellent service

Trusted Customer

Provjerio Feefo

8 years ago

Što Trusted Customer misli o društvu RailTourGuide:

Excellent and easy to deal with

Excellent, prompt and efficient, have used a few times now and always efficient

Trusted Customer

Provjerio Feefo

8 years ago

Što Trusted Customer misli o društvu RailTourGuide:

Extremely helpful and super quick to respond with any request.

Extremely helpful and super quick to respond to any request. Thank you.

Potrošač od povjerenja

Provjerio Feefo

8 years ago

Efficient and helpful service

Trusted Customer

Provjerio Feefo

8 years ago

Što Trusted Customer misli o društvu RailTourGuide:

Thanks for the quick assistance

Potrošač od povjerenja

Provjerio Feefo

8 years ago

Perfect!

So easy to deal with and in such a time conscious environment being able to trust the team to get what you need booked without going back and forth is invaluable.

Trusted Customer

Provjerio Feefo

8 years ago

Što Trusted Customer misli o društvu RailTourGuide:

Giles is great!

Potrošač od povjerenja

Provjerio Feefo

8 years ago

Great Service as always

Trusted Customer

Provjerio Feefo

8 years ago

Što Trusted Customer misli o društvu RailTourGuide:

ALWAYS EXCELLENT

Potrošač od povjerenja

Provjerio Feefo

8 years ago

Desperate need of improvement

The service is too slow. It take 2 and a half hours for one of the agents to come back to you just to give you a summary of what it is you have asked for. If they picked up the phone more and kept...

Pročitajte više

David

RailTourGuide

8 years ago

Hi Siarn,

Thank you for your valued feedback earlier this week.

I am very sorry if you feel that our service is too slow! As you are aware we always try to come back to travel agents within 1 hour and that is what we have always tried to do at RailTourGuide since the begining. Over the last couple of months we have seen an exceptional number of enquiries coming into our sales office. My Sales Team of Giles, James and Neil always try to get back to our customers as quick as possible - so my apologises that you had to wait a little longer than usual!

Sorry that you thought we only deserved a NPS score of 1/10, all our other NPS scores 118 of them have been 9/10 and 10/10!

I hope that we can do better for you next time!

Best wishes David

Niste primili poruku s pozivom za ostavljanje recenzije?

Feefo Trusted Service Awards

Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.

Što su nagrade Trusted Service Awards?

Zašto vjerovati recenzijama na stranici Feefo?

Saznajte više o tvrtki Feefo