Sales do answer the phone promptly but the QA dept lacks staff customer liaison
Product
Pure Ventilation
1 month ago
Thank you for your feedback and for recognising our sales team's responsiveness.
We're sorry to hear that communication during the assessment process did not meet your expectations. While our team works hard to respond to all enquiries as quickly as possible, there can occasionally be delays during busy periods. We appreciate your patience and your comments, which have been shared with the team as we continually look to improve our service.
Recenzije proizvoda
Product
Pure Ventilation
1 month ago
Thank you for your review of the Luna Quiet Boost exhaust fan.
We're pleased to hear you found the fan easy to install and were happy with the lighting features. We're sorry that the unit you received developed a noise issue, although we appreciate your understanding that this appears to have been an isolated case. We're glad we were able to process your return and refund promptly, and thank you for giving the product a balanced review despite the fault experienced.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.