Thank you for taking the time to leave your feedback, though we're so sorry to hear that you were disappointed with your experience. As a small independent team, we always aim to get things right and make things right when they go wrong, so it's really disheartening to hear we missed the mark for you. After reviewing your order and email trail, we can see that the personalisation details weren’t added at the time the order was placed, which is why the rings arrived blank initially. Our customer service team did offer to remake the piece at no additional cost and ensured it was returned to you promptly with complimentary express delivery despite the order being made to the correct original specifications. A member of our Customer Care team has since popped over an email, as we always want to ensure our customers are satisfied. We truly appreciate your support of small businesses and are sorry to hear of your experience. Your feedback has been taken on board. Best wishes, PTD team ***
