The advisor was rather rude and abrupt. I did say I had not applied for this type of insurance before. Then when I was asked what date I wanted for direct debit to be paid I then told you carnt have...
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PolicyBee
PolicyBee
7 months ago
Hello,
We’re sorry to hear about your experience and appreciate your feedback. We’ll review our training around customer communication and care to ensure every customer feels valued and supported. Thank you for bringing this to our attention.
Kind regards, Kerri-Ann Hockley, Customer Service Director
Customer service excellent I had to phone a couple of times check a few details. Answered the phone straight away, friendly and helpful. Good value exactly what I was looking for.
The process was quick, clear, and very easy to complete online. Everything was explained simply and the cover was set up without any hassle. Very good value for money and smooth experience overall....
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.