The first set of covers did not fit correctly hence had to be re done. This took much longer than I anticipated. When they were delivered it was obvious they had been in the box some time as were...
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Plumbs
Plumbs
13 years ago
Thank you for your comments. I can see from looking at your order that an alteration was required after the order was originally fitted. It is rare but sometimes necessary to make these kinds of adjustments, as the product is made-to-measure. However, the delay in your covers being returned to you was unacceptable and I apologise for the inconvenience caused. I was concerned to read that you are still unhappy with the finished covers so I have put in a request for your consultant to contact you with a view to inspecting your covers. I am sincerely sorry for the issues you have had with your order and I hope to get a speedy resolution for you.
I can't fault any of the work or the service that we got from Plumbs or their staff. Their representative was very helpful and knowledgeable about what we needed, they gave us a great service.
I spent over £2600 on covers but the curtains I ordered were awful and I am still waiting for my deposit back.
Plumbs
Plumbs
13 years ago
Thank you for taking the time to give your feedback. I have looked into your curtain order and I can confirm that your refund was processed yesterday and will be with you ASAP. I am deeply sorry that you were unhappy with your curtain order and I will be looking into this issue further to ensure it doesn’t happen again.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.