Really good - Matt helped us out loads, particularly efficient when our flights to Dakhla were cancelled and then Matt worked hard to rearrange it for us as quick as possible to our convenience....
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Planet Kitesurf Holidays
Planet Kitesurf Holidays
10 years ago
many thanks for the kind feedback, we are thrilled to hear you have progressed so well and that Dakhla surpassed your expectations. I look forward to helping with the planning of the next trip!!
Matt Mockford - Sales Manager @ Planet Kitesurf
Poor communication, missed possibilities with staying a couple of extra nights due to delay. Would have been easier and quicker to book independently for less ££
Planet Kitesurf Holidays
Planet Kitesurf Holidays
10 years ago
Hi Katherine. Many thanks for the feedback.
You had asked us to make a last minute booking that involved holding flights for some days, very close to departure, whilst you checked prices. By the time we where able to make the booking arrangements the best available airfare/duration had changed. This is very frustrating for us also as we have no control over airlines, whose availability and price can change quickly, especially for such last minute bookings. I’m very sorry you felt forced to opt for just 12 nights, we really did try our very best under these circumstances. I trust the kiting was good and you enjoyed the destination.
Matt Mockford - Sales Manager @ Planet Kitesurf
Thanks Geoff, your feedback and trip review was really useful - we are looking to fully add Cuba to the program. Speak soon.
Matt Mockford - Sales Manager @ Planet Kitesurf
There were communication issues setting up the paperwork.
Potrošač od povjerenja
10 years ago
They are OK.
Planet Kitesurf Holidays
Planet Kitesurf Holidays
10 years ago
Many thanks for the feedback Peter. Sorry for any issues with the paperwork but I'm please to hear you enjoyed the kitesurfing, Soma Bay is a good spot. Hope we can do better on the admin side next time :)
Best regards Stuart
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