Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Recenzije za Planet Cruise

Prikaz 13,411 recenzije/a

Potrošač od povjerenja

Provjerio Feefo

1 month ago

Knowledgable

Very helpful and knowledgeable Contact. Lots of help with cabin booking

Potrošač od povjerenja

Provjerio Feefo

2 months ago

WOULD NOT recommend - booking and finance staff need better training

`I booked my cruise over the phone and all was well until payment. Agent said there was a problem with card payment so she did it again and couldn't get it to work. She went away and called me back...

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Shanaz

Planet Cruise

1 month ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about the stress and frustration caused by this payment issue. We completely understand how concerning it is to see a duplicate charge on your card, especially for such a significant amount, and we are very sorry for the inconvenience and delay you experienced while this was resolved. Your feedback regarding the communication from our booking agent and the delays within our finance department has been passed directly to our management team to ensure better training and clearer processes are put in place. We are glad to hear that our agent from the Customer Relations Team was able to assist you effectively once the issue was logged. We deeply value your long-standing loyalty, and apologise that you felt let down during this process. Should you need anything further for your booking, please do not hesitate to contact us. Kind regards Customer Experience Team

Potrošač od povjerenja

1 month ago

thanks for the reply and for your comments saying that you will pass my concerns about over the phone booking agents and finance department needing more training

Potrošač od povjerenja

Provjerio Feefo

1 month ago

Stress free booking

Excellent. Straightforward process.

Michael Ioannou

Provjerio Feefo

1 month ago

Ian Matthews

Provjerio Feefo

2 months ago

Što Ian Matthews misli o društvu Planet Cruise:

Very helpful explained each stage.

Lynne Fowkes

Provjerio Feefo

4 months ago

Što Lynne Fowkes misli o društvu Planet Cruise:

Easy

Potrošač od povjerenja

Provjerio Feefo

5 months ago

Potrošač od povjerenja

Provjerio Feefo

5 months ago

We have used Planet Cruise for a number of years now, and never had any pr

Website is easy to use

Potrošač od povjerenja

Provjerio Feefo

5 months ago

Baltic Cruising here we come

Our sales agent was called Deborah and she was very helpful, we had to make some adjustments to the itinerary as the flights didn’t suit, so we went without the flights but the hotel and transfers we...

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Potrošač od povjerenja

Provjerio Feefo

5 months ago

Booked my dream cruise on QM2

Very easy to contact a cruise adviser who understood my requirements. professional service and friendly advice . A Good deal available and I booked my dream cruise on QM2 on the spot ,hassle free and...

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Planet Cruise Recenzije

Kako se recenzije na stranici Feefo prikupljaju?

Tko može ostaviti recenziju na stranici Feefo?

Kako provjeravamo recenzije?

Kako se odnosimo prema lažnim recenzijama?