We are really sorry that you felt you had to write this review when we feel that we couldn't have been more helpful in this situation. We send out hundreds of frames every day and occasionally the frames do arrive damaged through no fault of our own. We stringently test our packaging but sometimes the way they are handled by the couriers is unacceptable and they do arrive damaged. This damage isn't always immediately obvious especially if they have been dropped on the corners. We did offer to replace your frames but you chose to have a refund instead which we processed straight away.
We do have many 5 star reviews on our products and it is unfortunate that you were not happy on this occasion. The PF&A Team
FM
Fern McLoughlin
1 year ago
I understand that but you asked my experience and that was mine..
Recenzije proizvoda
Učitane fotografije i videozapisi
Pogledaj sve fotografije i videozapise (2)
Datum kupovine: 13/10/2024
0
Podjeli
SP
Sarah Page
Provjerio Feefo
Blaydon-On-Tyne
1 year ago
Što Sarah Page misli o društvu Photo Frames & Art:
Our design team are constantly researching upcoming interior trends, releasing new collections throughout the year based upon their finds.We aim to update our website regularly with new items so we always have something on-trend for you.
We take packaging very seriously here at Photo frames & art. After a huge amount of research, we have come up with the perfect packaging to protect your photo frame whilst it's in transit.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Our design team are constantly researching upcoming interior trends, releasing new collections throughout the year based upon their finds.We aim to update our website regularly with new items so we always have something on-trend for you.
We take packaging very seriously here at Photo frames & art. After a huge amount of research, we have come up with the perfect packaging to protect your photo frame whilst it's in transit.