Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

My Cruises Recenzije | Recenzije službe za korisnike za {{merchantUrl}} | Feefo

Prikaz 1,895 recenzije/a

Potrošač od povjerenja

5 years ago

Steer clear

Poor follow up service. Trip cancelled and told getting a full refund 4 months later and still no refund.Have stopped responding to emails.

Jessica.Roberts@ignitetravel.com

My Cruises

5 years ago

Hi there, thank you for your feedback and I apologise for the delay in response - these are unprecedented times. I have been made aware that our Cruise Manager reached out to you via email yesterday. Thank you again for your patience. King regards, Jessica.

Potrošač od povjerenja

6 years ago

Zero communication

I was to take a cruise on 29th April but so far have heard nothing, obviously it’s all cancelled but would appreciate some communication as to a refund and when that can be expected.

Gerard Melia

Sydney

6 years ago

Što Gerard Melia misli o društvu My Cruises:

our cruise was canceled and we did not receive a refund, I would like to know when this is going to happen

Potrošač od povjerenja

6 years ago

Perhaps if your people returned phone calls and emails it would be better. I am now dreading what further things will happen and would ask for my money back if I could.

Charlene

My Cruises

6 years ago

Hi there,Our sincere apologies for the delayed response. We understand communication is paramount and have escalated this to our My Cruises Manager who will be in contact, as the level of assistance you have received thus far is not in keeping with our company values. Thank you for your feedback, this will be used to improve our training and processes. We look forward to ensuring you are confident to look forward to this trip for your special anniversary.Kind regards, My Cruises

Raymond Fisher

Portland Victoria

6 years ago

Što Raymond Fisher misli o društvu My Cruises:

Exceptional service as usual

They did a fantastic job. Always kept us well informed Very helpful.

Potrošač od povjerenja

6 years ago

CAN'T ADD ANYMORE UNTIL I RETURN HOME FROM TRIP IN SEPTEMBER 2020

MONEY WAS PAID AS REQUESTED BUT NO RECEIPTS HAE BEEN ISSUED NO ADVICE REGARDING VIZAS REQUIRED, NOT MUCH INFORMATION ON SIDE TREIPS FROM THE SHIP LOOKS LIKE I HAVE TO RING AND FIND EVERYTHING OUT...

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Alessandro Russo

6 years ago

Što Alessandro Russo misli o društvu My Cruises:

Please have your consultants book the rest of my trip as requested in email

I do not get replies. Have booked Booking # MYC-03075 I have chosen the flights and requested it be booked - no answer I have added additional 3 days accommodation in Dubai and chosen the hotel and...

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Stephen Boswell

6 years ago

Što Stephen Boswell misli o društvu My Cruises:

They are being very helpful

Potrošač od povjerenja

6 years ago

Very disappointed with 5 months prior to departure

We wanted to change our flight to Dubai in April prior to our cruise. We had fully paid for our holiday in December, and after making an enquiry regarding the flight time change was informed to...

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Potrošač od povjerenja

6 years ago

Great service from booking to return home from cruise

Great service by Steven Box in booking our cruise, any queries were quickly addressed. Document department Karli absolutely fantastic!! Our tickets went missing finally arrived via Western Australia,...

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