When I emailed Mundy midcruise with issues, my email was just forwarded to Regent. Mundy did not try to understand or help, except by forwarding my email.
Mundy Cruising
Mundy Cruising
10 years ago
Many thanks for responding to our feedback email and also for your time earlier today. I am sorry that you feel we did not try to understand or help with your mid cruise issues.
When we received your email we immediately contacted Regent in the UK to find out if they had any further information on the situation, and if so, what action would be taken. They advised at this stage that everything would be handled on-board and they were unable to give us any update.
We then put this in writing to Regent and requested that they escalate the complaint to their Head Office. We have since spoken to the cruise line to find out if they have any further news for you. Regent UK have been advised how to proceed with the situation and you will be hearing from them very soon with their offer of compensation. If you would like to discuss this further please do call on 020 7399 7670 and I can pass on any further comments you may have to the cruise line.
Best regards Sharon
Potrošač od povjerenja
10 years ago
Apologies to Mundy. I wrote my comments before I spoke to Mundy today. Before that, we were forwarded an email that Regent UK sent to Mundy. As nothing further was received, I didn't realise that Sharon from Mundy was on our case. I now understand that Sharon has been trying to follow up
with Regent and I appreciate all of Mundy's assistance.
Recenzije proizvoda
Potrošač od povjerenja
10 years ago
Commented earlier
Datum kupovine: 03/02/2016
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Podjeli
Potrošač od povjerenja
Provjerio Feefo
10 years ago
Usual excellent service
Recenzije proizvoda
Datum kupovine: 25/01/2016
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
10 years ago
Personal service with attention to detail. Excellent customer care.
I found the booking service excellent & Sharon was able to get me a good deal & a decent cabin on the Minerva. However I prefered the Aegean Odyssey which I had previously sailed on as a ship.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.