First class advice, based on excellent knowledge of the product we were looking for. Yes, I would definitely recommend them.
Recenzije proizvoda
Datum kupovine: 25/07/2023
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Potrošač od povjerenja
Provjerio Feefo
3 years ago
Overall admin and advice was good, but we felt rather let down not to be advised that a key port call had changed on the itinerary. We only realised this the day before we were due to get into...
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Alexander
Mundy Cruising
3 years ago
Many thanks for taking to time to provide us with this feedback. I’m so sorry to hear about the stress changing your sightseeing plans caused. We had been informed by Windstar of the itinerary amendment in May and, having checked, I can see Helen passed this information on via email the day after we were notified. I’m so sorry that it was something you missed, in future we’ll make sure to request acknowledgement of such changes and follow up it we don’t hear back. Thank you for your comments that overall our admin and advice were good. If we can be of any help with any future cruise please then please don’t hesitate to let us know.
Sincerely
Alexander Loizou
Director of Sales and Marketing
Potrošač od povjerenja
3 years ago
Hi Alexander, as per my email yesterday with Helen, sincere apologies. I've found the May email, which had the actual Windstar advisory very low down, so not easily visible when viewed on my phone. I focused on Helen's typing about the new departure time, as that was top of mind in organising a lunch in Edinburgh with a friend pre-departure, and didn't realise there were any other changes afoot. Yes, agree, ensuring a response from the client that they've not missed something like this would be a good backstop!
I've therefore revised my rating for Mundy. Apologies again. :)
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.