Not enough attention to our requirements because in your eighties some special arrangements have to be made. The Hotel arrangements were too vague and resulted in us cancelling the so called Viking...
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Alexander
Mundy Cruising
2 years ago
Many thanks for your feedback and your additional comments when speaking to Sharon. I’m sorry to hear that your experience of Vikings pre- and post-cruise arrange was so poor and that the hotel Mundy arrange for you pre-cruise did not meet your expectations. We have now taken this property off-sale. Sharon has informed me that you didn’t want to raise this with Viking as a formal complaint so I’ve shared your feedback with our account manager so they are at least aware of the issues you experienced, and your comments have been shared will the team at Mundy so we can provide better support to others in future.
Once again, many thanks for taking to time to provide this valuable feedback.
Best Regards
Alex Loizou,
Director of Sales, Marketing and Operations
Helen guided us through the booking procedure and her organisation of cars to meet us and the choice of the Imperial hotel in Tokyo was superb.
We had the utmost confidence in the professionalism of...
All the arrangements were perfect, including travel, transfers and hotels. It's important to have confidence in the details, and Mundy are excellent in this respect.
Recenzije proizvoda
Datum kupovine: 06/04/2024
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Provjerio Feefo
2 years ago
Helen Fensom is always responsive and supportive and we feel she is always thinking ahead about our needs. This is especially important when dealing with Ponant, whose administrative efficiency away...
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.