Midfurn Furniture Superstore Recenzije

Dear Mrs Manning,

Thank you for your feedback, we do in fact have two delivery teams who are extremely busy at present. With regards to delivery process & timing etc, we do ask for the customer to contact us the morning of the delivery to find out whether it's going to be taking place AM or PM. We understand that people are unable to wait around for a delivery all day, so we try our best to accommodate our customers by giving them a morning or afternoon delivery slot. Obviously we are unable to give exact timings as each delivery is different, some deliveries require assembling and times for this can vary.

It was lovely to see you in store again today and thank you for your order.

Dear Mr and Mrs Ritchie 

I am so sorry to hear that you have not been delighted with the service that you have received.

As you know i have just telephoned you because i am astounded that you are not happy and must make a few points on feefo 

Firstly your bar stools are £255.00 each in our sale and i gave you a £50.00 discount on top of our sale price, you should of paid a £1020 however i charged you £970.00 

The order was placed on the 26/3/16 and you were quoted 4 to 6 weeks the goods arrived in 21/4/16 meaning the goods arrived in early.

Every member of staff has spoken to you respectfully at all times including myself you may not have been aware but i am the owner.

When Mr Ritchie  arrived to collect his chairs i helped him unpack them and load them, i asked if he wanted to check them he said no, i really cared that he was happy, i also said dont worry when you get home give me a call if you have any problems, i commented on his car and we talked about his cycling, i smiled throughout shook his hand and thanked him for his order i also asked Mr Ritchie to thank you as you were not here to collect.

with the way you have been looked after i would of expected great feedback not the opposite, i am honestly shocked by your feedback and very disappointed by your comments because i and my staff have gone out of our way to give you a great price early delivery and all including myself have been very helpful.

Kind Regards

Jeremy