Thanks! You'll really see quality when you start lifting with them :)
Matrix Nutrition
Matrix Nutrition
13 years ago
Thanks for the positive feedback on the belt - if the is unused then please return it and we can arrange for a smaller replacement or refund if no smalls are available.
Matrix Nutrition
Matrix Nutrition
13 years ago
The Anabolic whey protein is a very high protein powder so there's not much room for sweeteners and fats - but like you say the value is unbeatable :)
Thanks! You'll really see quality when you start lifting with them :)
BVG Group Ltd
Matrix Nutrition
13 years ago
Thanks for the positive feedback on the belt - if the is unused then please return it and we can arrange for a smaller replacement or refund if no smalls are available.
BVG Group Ltd
Matrix Nutrition
13 years ago
The Anabolic whey protein is a very high protein powder so there's not much room for sweeteners and fats - but like you say the value is unbeatable :)
I have looked into this issue.
We are able to deliver to most BFPO locations but unfortunately, we are unable to ship more than 2KG to your BFPO location.
Therefore this item has been returned to us when it has reached the mail centre in London.
I will now process a refund for the whole order including P&P.
I would like to recommend the Matrix Whey 908g Tub as this as a whole parcel will weigh less than 2KG so we would be able to ship this to you.
Sorry for the lack of communication with this issue.
I will drop you an email now as confirmation.
I have looked into this issue.
We are able to deliver to most BFPO locations but unfortunately, we are unable to ship more than 2KG to your BFPO location.
Therefore this item has been returned to us when it has reached the mail centre in London.
I will now process a refund for the whole order including P&P.
I would like to recommend the Matrix Whey 908g Tub as this as a whole parcel will weigh less than 2KG so we would be able to ship this to you.
Sorry for the lack of communication with this issue.
I will drop you an email now as confirmation.
Stated next day delivery but didn't arrive until day 2. No tracking number. When I emailed to query delivery I felt the replies were abrupt and not helpful. Would not use again!!
Matrix Nutrition
Matrix Nutrition
13 years ago
Sorry for delay in delivery. We have changed all stock from our previous warehouse to our new one so this has resulted in delay in orders being processed to be sent out but you should expect your delivery in the next 1-2 working days. The delivery charge is our standard charge and is not guaranteed. However in normal circumstances we would always dispatch for next day where possible. I've looked at the queries received and requests were made for weekend delivery which we do not have the option to provide so we had no other option but to advise you that it would not be possible.
Stated next day delivery but didn't arrive until day 2. No tracking number. When I emailed to query delivery I felt the replies were abrupt and not helpful. Would not use again!!
BVG Group Ltd
Matrix Nutrition
13 years ago
Sorry for delay in delivery. We have changed all stock from our previous warehouse to our new one so this has resulted in delay in orders being processed to be sent out but you should expect your delivery in the next 1-2 working days. The delivery charge is our standard charge and is not guaranteed. However in normal circumstances we would always dispatch for next day where possible. I've looked at the queries received and requests were made for weekend delivery which we do not have the option to provide so we had no other option but to advise you that it would not be possible.
only thing i would like improved would be if you could specify a delivery date, the reason for this is i order late one night expecting next day dispatch so i assume it would arrive the day after. it...
Pročitajte više
Matrix Nutrition
Matrix Nutrition
13 years ago
Thanks for the advice and feedback - we always attempt to deliver next day so if an order is placed before 4pm it is 99% likely to be with yo the very next working day.
only thing i would like improved would be if you could specify a delivery date, the reason for this is i order late one night expecting next day dispatch so i assume it would arrive the day after. it...
Pročitajte više
BVG Group Ltd
Matrix Nutrition
13 years ago
Thanks for the advice and feedback - we always attempt to deliver next day so if an order is placed before 4pm it is 99% likely to be with yo the very next working day.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
