Mancub sent the package to the billing address, not the shipping address. Fortunately this wasn’t too much of an inconvenience for me, but is a pretty big mistake!
Dominique Morton
MANCUB
3 years ago
Hi Thomas,
Thanks for highlighting this. At the time your order was placed there was a glitch in our website that prevented customers from entering a shipping address, and also allowed you to place orders without paying for shipping.
We're sorry the order wasn't shipped to the address at which it was required, but pleased to hear it wasn't too much of an inconvenience for you. I would offer to refund the delivery cost but since there wasn't one charged there is nothing to refund.
The glitch was quickly fixed and if you do order with us again you can rest assured the order will be delivered to your designated shipping address.
I hope you're enjoying the shirts and being MANCUB!
Best wishes,
Dominique
Mother of MANCUB
Very happy customer quality items absolutely top class service & communication from the company would most definitely buy from them again.
Recenzije proizvoda
Datum kupovine: 07/03/2023
0
Podjeli
EV
Ekaterina Veselovskaia
Provjerio Feefo
3 years ago
Što Ekaterina Veselovskaia misli o društvu MANCUB:
I am still not receive my order!!!
Dominique Morton
MANCUB
3 years ago
Hi Ekaterina,
Thanks for your feedback.
We have checked the tracking for your order and it is showing as delivered just a few hours after you left your review, and within our international delivery promise period of 7 working days. We hope the order was well received, and that you are happy with the products. If you do have any further issues or queries please do not hesitate to get in touch with us at dom@man-cub.com.
Happy MANCUBBING!
Dominique
MANCUB
EV
Ekaterina Veselovskaia
3 years ago
Finally I receive my parcel on 7 work day after order.
I didn’t receive any tracking number and I was paid additional 16 eur for customs.
It will be perfect if you inform your customers they will need to pay more. Thank you
Recenzije proizvoda
Dominique Morton
MANCUB
3 years ago
Hi Ekaterina,
Thanks for your feedback.
We have checked the tracking for your order and it is showing as delivered just a few hours after you left your review, and within our international delivery promise period of 7 working days. We hope the order was well received, and that you are happy with the products. If you do have any further issues or queries please do not hesitate to get in touch with us at dom@man-cub.com.
Happy MANCUBBING!
Dominique
MANCUB
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
