Our concierge, Emma Holmes was outstanding and made the tour really special. However, there was one particular day in Evora that was definitely not "luxury gold". Our understanding was that the bus...
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Dale Anderson
Luxury Gold
8 years ago
Whether just a quick one night stop or several nights in the same destination, we select from the best hotels to ensure that our guests stays at their accommodations are comfortable. Furthermore, we are very pleased that the Travelling Concierge helped to enhance your experience on the tour. However, we are sorry to hear that your time spent in Evora and Merida did not live up to your expectations. Therefore, we have forwarded your concerns to our Product Development and Operations teams for their review. Nonetheless, thank you for your suggestions and we hope that you have taken some wonderful memories away from your experience .
On the whole, all hotels were excellent and well located with exception of Barcelona which was located far from any sites or activity....and no rep.from Insight available for assistance. Our previous...
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Dale Anderson
Luxury Gold
8 years ago
The Gran Hotel La Florida selected for its luxury and stunning views has for our guests’ convenience a free shuttle service to take passengers into the city. Furthermore, we know that our guests' look forward to exploring the city and that's why we include many exciting sightseeing opportunities into this itinerary.
Additionally, our guests will normally be contacted by their Travelling Concierge prior to their departure and provided with contact details, as well as useful information about tour. Therefore, we are sorry to learn that this may not have been the case on this rare occasion. However, our guests can find the contact information of our London Reception Centre in their Itinerary, who will always be available to provide assistance.
What's more, we truly appreciate that you would have liked more information to be given throughout the tour, as well as some alterations made to the overall itinerary. As a result, we have forwarded your comments to our Operations and Product Development teams, in order to make the necessary improvements to the tour.
Nevertheless, we would like to thank you for all of your suggestions and besides being happy that you enjoyed most of your stays at the hotels; we hope that you have taken some lasting moments away from your time in Spain and Portugal.
Could have spent more time in cities ( Madrid for example). Evora was a waste of time. More time to explore Merida and Toledo would have been nice. Hotels were great, but hotel in Barcelona was too...
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Dale Anderson
Luxury Gold
8 years ago
We understand that you enjoyed some destinations more than others and would have liked more time to explore these locations. Therefore, we would like to thank you for providing us with your suggestions, which we will share with our Product Development for their review. Furthermore, we want our guests to indulge in authentic and delicious dining experiences that leave them impressed. So, it disappoints us to read that some of the cuisine was not suited to your tastes, and we will surely check with our Quality Control team that the meals are still up to high standards that we expect. Nonetheless, we are very pleased that you enjoyed your stay at the majority of the hotels on the tour, and we will pass on your comments regarding the information provided on each journey to ensure the best overall experiences for our guests.
The tour guide Todd and the driver Harold, were excellent, however we booked this tour as it said it was relaxed starts of which there were none, we found the early morning starts took from the...
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Datum kupovine: 17/09/2017
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Provjerio Feefo
8 years ago
Excellent travel concierge - Emma Holmes
Dale Anderson
Luxury Gold
8 years ago
Thank you for your suggestions which we have passed on to our Product Development Department. We are very pleased that you enjoyed the destinations that the tour visited. Furthermore, it makes us happy to learn that your Travelling Concierge helped to enhance your experience on the tour, and hope to welcome you back to journey with us again soon.
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Datum kupovine: 06/10/2017
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TC
Trusted Customer
Provjerio Feefo
West Hartford, CT
8 years ago
Što Trusted Customer misli o društvu Luxury Gold:
Customer service online was responsive. I did not interact over the phone, or in person until tour began.
Dale Anderson
Luxury Gold
8 years ago
No matter how you communicate with our team, it is important that you are provided with the right assistance. That's why; it's great to read that your service experience via our website was responsive. Furthermore, we are pleased that you enjoyed connecting with our Local Experts and indulging in our Signature Experiences. Therefore, we are happy to pass on your request for more of these moments and more free time in Madrid and Toledo; to our Product Development team for their consideration. What's more, while the accommodations, facilities and room sizes vary in size from city to city, we are delighted that you were impressed with all of their locations. Nonetheless, it is brilliant to learn that the hotel in Madrid stood out as a highlight of your tour, and we hope that you join us to explore more destinations again soon.
The tour director and driver both did a first class job (5 stars).
The coach comfort and hotel accommodation were also 5 stars.
The hotel in Barcelona was a good distance out of town. Better...
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Dale Anderson
Luxury Gold
8 years ago
The Gran Hotel La Florida selected for its luxury and stunning views has a shuttle service free of charge for their guests use. In addition, the hotel and your Travelling concierge are happy to help arrange private transfer should it be requested. Furthermore, we are very sorry to learn that the cuisine and length of stay at some destinations did not live up to your expectations. As a result, we have forwarded your concerns to our Quality Control and Product development department to help make any necessary improvements. Additionally, we would like to thank you for your suggestions and we hope that you will join us soon to journey in comfort and style once again.
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Datum kupovine: 06/10/2017
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Provjerio Feefo
8 years ago
The experiences at each location were enjoyable and well planned
Recenzije proizvoda
Datum kupovine: 01/10/2017
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Provjerio Feefo
8 years ago
Very organized. Stress free.
Dale Anderson
Luxury Gold
8 years ago
When journeying with Insight Vacations, we want you to feel entirely relaxed and at ease throughout your vacation. So naturally, we take care of the porterage, driving and all the other details, leaving you free to sit back and enjoy the journey. Furthermore, we hope that you will join us again soon to experience another remarkable adventure.
Recenzije proizvoda
Datum kupovine: 17/09/2017
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Provjerio Feefo
8 years ago
Tour Director Julie was fantastic. Good humour and so well organised.
Dale Anderson
Luxury Gold
8 years ago
We are very happy to learn that the enthusiasm and professionalism of the Travelling Concierge, helped to enhance your time on the tour. Furthermore, we appreciate that more included experiences would have been better tailored to your preferences; therefore, we have forwarded your suggestions to our Product Development team for review. That said; thank you for writing into us and we hope to journey together again soon.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.