When we had to delay our departure because of a snow storm, Insight's agent, Valeria was very helpful in notifying the necessary people and arrange a transfer for us in Delhi when we arrived a day...
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Dale
Luxury Gold
8 years ago
In the event of unforeseen circumstances, our guests can rest assured that our team will be there assist them in any way possible and keep them up to date with important information. As such, we are delighted that you were happy with the service that you received after the delays to your flights and we hope that you had an incredible time on your Luxury Gold journey across India
We found our guide to be very arrogant. He did not explain history of area nor talk much on our long drives.
He had a third person helping on our bus which was not necessary.
As we got closer to tip...
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Dale
Luxury Gold
8 years ago
We are very disappointed to learn that you did not enjoy your time in India, and concerned that the service, time spent journeying to each location and shopping opportunities fell short of your expectations. Nonetheless, these matters will be discussed with our Operations team to help make any appropriate changes to the itinerary and to ensure a comfortable travelling experience for our guests. That said, we sincerely hope that you have been able to take away some memorable highlights from your journey and we hope to able to restore your belief in our luxury gold vacations in the future.
Tour guide was excellent, this tour had wat to much shopping planned. I would have liked more time at the Taj Mahal. Hotels met all expectations.
Sophie - Quality Control Manager
Luxury Gold
8 years ago
On all of our Luxury Gold trips, we endeavour to incorporate the perfect amount of time for included activities, shopping and leisure time. However, we thank you for raising your concerns about the itinerary and we will look closely at your feedback, to determine how this experience could be improved further. Nonetheless, we are delighted that you were impressed with our selection of accommodations that have been carefully chosen with our guests' comfort in mind. With that said, we hope to be able to guide you on another vacation soon and provide you with an even greater experience.
At Luxury Gold, we are committed to providing our guests with amazing experiences and therefore, we are genuinely pleased to learn that the service throughout your journey surpassed your expectations. What's more, we hope that you had an unforgettable time on your trip and that we may welcome you back to travel with us again soon.
Recenzije proizvoda
Datum kupovine: 12/02/2018
0
Podjeli
TC
Trusted Customer
Provjerio Feefo
8 years ago
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Što Trusted Customer misli o društvu Luxury Gold:
INCREDIBLE INDIA! It is a very special place, there is so much to see and do. Its an eye opener too, the traditions, customs, architecture is so unique. So happy we took this tour. The Taj Mahal is...
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Jillian - Head of Operations
Luxury Gold
8 years ago
We are very happy to learn that you enjoyed your experience with Luxury Gold in India and we hope that you have taken many memorable highlights away from your trip. Furthermore, it would be our pleasure to welcome you back once more, to enjoy another exciting adventure soon.
I really enjoyed the entire trip. Our accommodations were great, especially the river cruise, and our guide was excellent!
Dale
Luxury Gold
8 years ago
It's brilliant to learn that you had a wonderful time on the Elegance of Egypt itinerary and that the River Cruise stood out as one of the highlights of your journey. What's more, we hope to welcome you back to travel with us again soon and to provide you with another truly memorable experience.
Recenzije proizvoda
Datum kupovine: 24/01/2018
0
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Potrošač od povjerenja
Provjerio Feefo
8 years ago
All my interactions with customer service was outstanding. My questions were answered and all items resolved promptly.
Dale
Luxury Gold
8 years ago
Our Insight Vacations Experts are always there to assist our guests with any queries and so we are very pleased that you were happy with your service experience. What's more, we are delighted that you relished your days spent exploring Egypt in-depth and we hope to have the chance to surpass your expectations in the future.
Recenzije proizvoda
Datum kupovine: 24/01/2018
0
Podjeli
TC
Trusted Customer
Provjerio Feefo
Moncton, NB
8 years ago
Što Trusted Customer misli o društvu Luxury Gold:
I did explain some of the issues we found on my survey. Insight had always been my company choice when traveling. However this trip did not meet my expectation of luxury or gold. Considering the...
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Dale
Luxury Gold
8 years ago
It troubles us to read your feedback and we are disappointed that you did not enjoy your time in India. Therefore, we have passed on your concerns to our Quality Control and Operations Teams for their internal review. Our guests should not feel pressured to provide tips and all gratuities should be extended solely at your discretion, therefore we will be bringing this to the attention of our Travel Directors' manager to be addressed. We would like to assure you that these comments are not in line with those that we usually receive and so, we will strive to make any necessary improvements to the itinerary. However, we sincerely hope to have the chance to restore your full faith in our luxury experiences in the future and that we may be afforded this honour soon.
Hotels, guides, and daily activities were excellent. Guides were very knowledgeable and accommodating.
Dale
Luxury Gold
8 years ago
At Luxury Gold, we always try to incorporate an amazing blend of experiences into our itineraries and so, we are happy to learn that you were pleased with the variety of activities on this trip. Additionally, we have passed on your thoughts about the organisation of this journey to our Operations Team for further review. However, we are delighted that you had an excellent time in Costa Rica and hope that you will join us for another educational adventure soon.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.