Service was shocking. Order still hasn’t arrived after 4 months. They are very unorganised. Refused to give refund as they need to subtract delivery fees and packing fee when items haven’t left the...
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Support
Luxo Living
5 years ago
Hi Diana,
Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team
Hi Siosiana,
I appreciate your honest feedback here, and I am sorry we let you down. Please send details of the quality of the furniture you received to support@luxoliving.com.au. We work hard to maintain the quality of our products and want to make sure this doesn't happen again. - Luxo Living Team
Recenzije proizvoda
Support
Luxo Living
5 years ago
Hi Siosiana,
I appreciate your honest feedback here, and I am sorry we let you down. Please send details of the quality of the furniture you received to support@luxoliving.com.au. We work hard to maintain the quality of our products and want to make sure this doesn't happen again. - Luxo Living Team
Generally good standard of products this is my 3rd purchase
Support
Luxo Living
5 years ago
Hi Shane, We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
Recenzije proizvoda
Datum kupovine: 24/01/2021
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5 years ago
Problems with ordering on the website initially but helpful assistance via online chat. Very prompt delivery. Would have liked some instructions included to help with putting the beds together
Support
Luxo Living
5 years ago
Hi Ann,We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
Hi Bryce,
We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
Not good, not bad, not anything. I previously had a pretty horrible, confusing experience with Luxo team and I think this time round was just neutral.
Support
Luxo Living
5 years ago
Hi Chloe,
Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team
Hi Jen, We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
If I could give 0 stars I would. Shocking broken product and a complete disregard for the customer. Appalling customer service. I will never shop here again.
Support
Luxo Living
5 years ago
Hi Kim,
Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team
I ordered a king single mattress, I waited over 2 months and got nothing, I called them up and then they told me that it got lost in transit or at the carrier warehouse? What!? How did a huge item...
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Support
Luxo Living
5 years ago
Hi Casey,
Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team
Product arrived before expected date, great quality, easy to assemble, looks great. Great communication, prompt reply to messages. Will definitely shop here again. Thank you
Support
Luxo Living
5 years ago
Hi Rebecca,We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
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