Ordered the 9mm chain and received a 7.3 mm chain in the post, had to email them a few times and send proof (like anybody would randomly make that up) via picture and using a vernier. Got a phonecall...
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Kelly
Lovesilver
3 years ago
Hello, thank you for your review, we are very sorry that these issued arose, on checking my colleauge did offer you the option to return the item for a full refund including your postage if you wished to. Additionally, we are pleased to advise that we have now amended the listing as it was a genuine error. Many thanks and kind regards, Emma, Customer Services Manager
Thank you so much for a quick service . I had this done for someone special as it was from her brother. The bracelet was just perfect thank you again . I will definitely be getting more 🥰 from you
Great service very prompt delivery. The pendant is beautiful and is perfect for containing my Dad's Ashes. I will buy through LOVESILVER again and would recommend as A quatlity seller. With excellant...
Customer service is an absolute disgrace, completely disrespectful and rude and didn’t even try to help fix the issue on your end which cost me £60
Kelly
Lovesilver
3 years ago
Hello, we are sorry feel that you had a bad experience. I have spoken to my Team who have advised that you were trying to replace one that you lost which was purchased for you as a gift. On checking they had given the exact details from the original order for the replacement. Unfortunately as it had been engraved in was non returnable. I would be more than happy to look into this again for you, as you state you received the incorrect size. Many thanks and kind regards, Emma, Customer Services Manager
Recenzije proizvoda
Kelly
Lovesilver
3 years ago
Hello, we are sorry feel that you had a bad experience. I have spoken to my Team who have advised that you were trying to replace one that you lost which was purchased for you as a gift. On checking they had given the exact details from the original order for the replacement. Unfortunately as it had been engraved in was non returnable. I would be more than happy to look into this again for you, as you state you received the incorrect size. Many thanks and kind regards, Emma, Customer Services Manager
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.