It was easy but I got the wrong size item and there was not a live person to ask a question or a live chat. I sent the part back, and got an email that I was being sent another . I’m not sure what is...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Lauries! We do have a customer support line available at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST who would love to help you with your return. All of our emails are sent through our customer support team, so we assure you that a human has handled your case. If you would like further clarification, please get in touch with our customer support line with reference to your ticket number. Thank you for your feedback!
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Lauries! We can assure you that every member of our customer support team is human. We pride ourselves on fast, efficient, and effective customer support, and will always respond to every ticket. Our customer support team has handled your ticket and has reached out to you. Thank you for your feedback!
The company was very quick with our order. I only got one item in the box, wrote to them, they immediately wrote back and told the other item was on it way. They were great to work with.
Tyler Jones
Poolsupplies.com
3 years ago
We appreciate you being so understanding! Thank you so much for choosing PoolSupplies.com and please let us know if there is anything you need help with.
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Tyler Jones
Poolsupplies.com
3 years ago
Thank you for the great feedback.
Tyler Jones
Poolsupplies.com
3 years ago
All things we love to hear!
Datum kupovine: 27/07/2023
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Tracy Mann
Provjerio Feefo
3 years ago
Što Tracy Mann misli o društvu Poolsupplies.com:
Ordered pool shock and was delivered within 2 days service is awesome!!
Tyler Jones
Poolsupplies.com
3 years ago
Fast shipping is a priority for us! Happy Swimming!
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Datum kupovine: 28/07/2023
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Provjerio Feefo
3 years ago
Order was filled and shipped promptly. However, the 3" pool chlorine tabs were pretty busted up- almost every one of the 15 lb bucket. Even tho you included a note saying they were just as effective...
This is the third solar cover that I have bought from your company, and the last one I will ever buy from your company, This cover is 3 feet short of making to the end of my pool, thanks for that,...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Clifton! We're so sorry you have experienced this issue with your solar cover. Please reach out to our customer support team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance with your order. Thank you for your feedback!
Recenzije proizvoda
Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Clifton! We would love to assist you with your order. This is not typical for our solar covers, and we apologize for the inconvenience. Please contact our customer support team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance. Thank you for your feedback.
Datum kupovine: 27/07/2023
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Provjerio Feefo
3 years ago
Easy online order resulted in product being shipped quickly and arrived when predicted. Price was better than other sites, as well as, those of local stores.
Tyler Jones
Poolsupplies.com
3 years ago
We appreciate the great review! Fast shipping is a priority for us.
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