Good afternoon We were very surprised by your feedback regarding your purchase of your new home and can only apologise if you felt that we did not communicate or help you, during your purchase. We take all feedback very seriously. A purchaser is definitely as important as a buyer to Joplings, as without both, a sale of a property or finding a client a new home, is not able to happen. This was as you understood, a purchase which needed to work to a particular timescale and Joplings tried to help with communication between yourselves, the solicitors and our Vendors at all times to keep your purchase progressing to completion.If you would like to pop into our office or email me directly, I would be happy to discuss your feedback further. Kind regards Vicky