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I would disagree with you Kallum, more Airlines, we were told by Air Malta, are looking to introduce baggage charges, but I have never before paid them in this way. When booking my last few holidays in Canada, New York & Geneva I have not been asked about baggage charges as its been all inclusive So you need to get your staff to bring it to Customers attention that if an Airline you are using is imposing a Baggage Charge to tell them their options which includes booking through you. Poor Customer Service.