Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Recenzije za Hiscox Insurance

Prikaz 3,911 recenzije/a

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Provjerio Feefo

14 years ago

Customer service great! i had a question so i made a phone all and an…

Customer service great! i had a question so i made a phone all and an agent clarified straight away. The process of buying was quick and easy and i couldn't be happier. Fully covered in less than 10...

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Provjerio Feefo

14 years ago

So far, Hiscox have kindly agreed to take my money. That went well; but it…

So far, Hiscox have kindly agreed to take my money. That went well; but it always does. Whether they are any good should it ever come to a claim, God knows. I have absolutely no faith in the...

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Hiscox Insurance

14 years ago

Good afternoon Mr Macleod, Many thanks for choosing Hiscox for your business insurance. We trust that our product and service will meet your needs. We note that you have reviewed our service negatively and would be interested to know how we can improve upon this. Annabel Venner Marketing Director

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Provjerio Feefo

14 years ago

All very straightforward, informative and helpful.

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Provjerio Feefo

14 years ago

Website good but in places not as intuitive as it could be. Overall a good…

Website good but in places not as intuitive as it could be. Overall a good experience.

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Provjerio Feefo

14 years ago

It was simple! Easy & understandable - As for the quote Excellent. All under 'one…

It was simple! Easy & understandable - As for the quote Excellent. All under 'one roof' Thanks.

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Provjerio Feefo

14 years ago

Very simple to do with no fuss.

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Provjerio Feefo

14 years ago

Very simple to get a quote and buy.

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Provjerio Feefo

14 years ago

Excellent service and value

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Provjerio Feefo

14 years ago

Policy purchased on-line. I did raise a query by e-mail back to "direct ins &…

Policy purchased on-line. I did raise a query by e-mail back to "direct ins & hiscox" etc towards end of 1st visit to website but no response received. I resolved the matter by going back into...

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Provjerio Feefo

14 years ago

I eventually decided to insure with someone else because it transpired that the only possible way…

I eventually decided to insure with someone else because it transpired that the only possible way to pay for services with Hiscox is by direct debit which i did not wish to do. I explained this to...

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Hiscox Insurance

14 years ago

Good afternoon Mr Collins, Thank you for taking the time to provide your feedback. We are aware people have different preferences for the way in which they wish to pay for insurance, and that this includes credit and debit cards. We have a continual programme of service improvement, and reviewing the range of payment methods we offer is included within this. We pride ourselves on the service that we provide, and we will review the service you received through our internal quality assurance processes. Annabel Venner Marketing Director

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14 years ago

Thank you, a pretty standard corporate answer there to be honest, But just to add, I received a follow up call from your customer services later that day after my initial discussion, and when I explained to the caller why I wasnt taking up the policy I was told "ok thank you good bye" in other words it went in one ear and out of the other followed by a standard "thank you for your feedback" reply. I felt as though if i'd said something like "Tesco's are selling orange banana's today" I would have got exactly the same reply from your customer service person who was obviously in 'transmit only' mode and not particularly interested in whatever response they got. May I suggest, as a company if you are going to go down the route of follow up calls, then at least train the people who make these calls to actually listen to what the person has to say, rather than some autonotron giving a standard answer!!

Niste primili poruku s pozivom za ostavljanje recenzije?

Feefo Trusted Service Awards

Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.

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Zašto vjerovati recenzijama na stranici Feefo?

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Hiscox Insurance Recenzije

Kako se recenzije na stranici Feefo prikupljaju?

Tko može ostaviti recenziju na stranici Feefo?

Kako provjeravamo recenzije?

Kako se odnosimo prema lažnim recenzijama?