really good, tailor made service delivered quickly and effectively. I came to Hiscox through recommendation…
really good, tailor made service delivered quickly and effectively. I came to Hiscox through recommendation of trusted friend and CIPR discount after the frustration of attempting to find cover...
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Provjerio Feefo
14 years ago
Fast clear service
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Provjerio Feefo
14 years ago
excellent customer service will use again
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Provjerio Feefo
14 years ago
Excellent Service, extremely intuitive, very efficient, and online helpdesk staff very polite and informative. Last…
Excellent Service, extremely intuitive, very efficient, and online helpdesk staff very polite and informative. Last but not least extremely competitive quotes.
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Provjerio Feefo
14 years ago
very pleased with the service, internet service was quick and easy to comprehend and clear
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14 years ago
Overall I have found the Hiscox offering to be pretty poor so far. Attempting to…
Overall I have found the Hiscox offering to be pretty poor so far. Attempting to purchase a policy online, I ran into trouble when the website SSL encryption failed. Rather than risk the theft of my...
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Hiscox Insurance
Hiscox Insurance
14 years ago
We really do appreciate your choice of Hiscox for your Business Insurance cover, and I am disappointed to hear that you have experienced so many issues in taking out your cover. I have personally looked into each of your points in turn.
We have looked into the SSL security issue, and cannot find a clear reason as to why this has happened, but will continue to check for other reports of this as an issue. I have called both of the numbers that appear on the website, and have been able to connect successfully, so it is possible that there was a temporary telephony issue.
It is unfortunate that the partially completed policy and the completed one were running in parallel, and it is clearly undesirable to be receiving emails relating to what appear to be failed transactions. We have a programme of system improvements and I will include your feedback in this, though I am not in a position to confirm a date by which this change will be implemented.
Your experience in our contact centre falls below our service standards, and we have contacted the Operations Manager, and I have forwarded your feedback.
I also do hope that you have no cause to make a claim, but I am confident that our service in this respect is market leading, and that your faith and confidence would be restored.
Annabel Venner
Marketing Director
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.