Habitat Escapes Recenzije

Thank you for your valuable feedback and so pleased we were able to help you over the phone. We're always looking to improve our website so will look into this. We look forward to welcoming you back again soon! Best wishes, the Habitat Escapes Team.

Thank you for taking the time to provide us with some lovely feedback following your stay - its sounds as if you had a brilliant time and we look forward to welcoming you back in the future! The Habitat Escapes Team

Thank you for taking the time to provide us with some feedback following your stay! Jema really is the ideal property for a large family get together and so pleased to hear you made the most of the lakes! Cant wait to see you again in the future! The Habitat Escapes Team

Thank you for highly rating your stay. We hope to welcome you back to Silverlake! The Habitat Escapes Team

Thank you for your review. We are so pleased you had a wonderful experience and stay with us! We look forward to welcoming you back again in the future! Best wishes - the Habitat Escapes Team.

So pleased to hear you enjoyed your stay! Hope to welcome you back soon! The Habitat Escapes Team

So pleased to hear you enjoyed your stay - and glad you made the most of the facilities. Hopefully we will see you again soon! The Habitat Escapes Team

Wonderful to read - thank you! So pleased you had a great stay with us! Best Wishes, the Habitat Escapes Team.

Thank you for your feedback. We are sorry the property did not meet with your expectations and would like to take this opportunity to apologise for and to address some of the issues you experienced during your stay. Most of these points of course we spoke about whilst you were at Silverlake, so we're a little surprised to read them here again. The dining chairs that you've noted, we did of course mentioned were already in the process of being upholstered and would be delivered to the property as soon as they had been completed. We've not had complaints about the mattresses in this property before, but we immediately organised mattress toppers to be delivered to the property that day. There are a few points here that were never raised in our discussions during your stay, and we would always encourage our guests to let us know of anything in their properties that they are unhappy with so we can look to resolve as quickly as possible. We shall of course inform the owner of the property of your feedback so that we can work to improve the standards of BV02-03. We were slightly confused regarding your comments around cleanliness as having spoken to other members of your party they told us that they were impressed with our cleaning standards. We also have noted that we attended the property during your stay to remove excess cobwebs from the exterior of the property. Whilst we complete regular exterior de-cobwebbing across the Estate, due to the nature of Silverlake being a built in a nature reserve there are of course many elements of wildlife that always finds away to reclaim lost territory. We do appreciate your feedback and highlighting these issues will enable us to continue to work with the property owner and improve our service and product standards. We also do hope that you will consider returning someday so you can take advantage of the discount we gave you in addition to the complimentary food and beverage vouchers used during your stay, and give us a second opportunity for an improved experience.

Thank you for your valuable feedback. We're so pleased you had a wonderful time at Lower Mill Estate. We're sorry to read about your experience with the property and spa staff - all taken on board, thank you. We hope to welcome you back again in the future. Best wishes - The Habitat Escapes team.