Very easy to choose excursions and pay online. The website and payment functions work smoothly and there are sufficient queues to know where you are in the booking process.
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
Thank you for your feedback! We’re happy to hear that the booking process was smooth and easy to navigate, making it simple to select and pay for your excursions.
Best,
Gray Line Team
Recenzije proizvoda
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
Thank you for sharing your experience! We’re glad you still had a wonderful time with the Viking Horseback Riding at Laxness Horse Farm. It’s great to hear the guides matched riders with suitable horses and that you enjoyed the beautiful scenery and peaceful stops. We hope you get the chance to ride there again soon!
Best,
Gray Line Team
Datum kupovine: 10/09/2025
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Recenzije proizvoda
Datum kupovine: 12/09/2025
0
Podjeli
HL
Hong Wen Lin
Provjerio Feefo
United States
9 months ago
Što Hong Wen Lin misli o društvu Gray Line Iceland:
The company phone doesn't work and it takes more than 2 weeks for email response from the company.
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
We’re very sorry for the poor communication experience. Your feedback is important, and we’ll work to improve response times and ensure our contact methods are reliable. We appreciate your patience and hope to resolve any outstanding issues promptly.
Best,
Gray Line Team
Recenzije proizvoda
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the tour and found our guide so informative and engaging. Your kind words mean a lot, and we hope to welcome you on another adventure in Iceland soon!
Best,
Gray Line Team
Datum kupovine: 10/09/2025
0
Podjeli
RJ
Ray Josephson
Provjerio Feefo
New Jersey
9 months ago
Što Ray Josephson misli o društvu Gray Line Iceland:
I did have issue with an email link that dead-ended.,
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
Thank you for letting us know. We apologize for the inconvenience caused by the email link and will review it to prevent future issues. We appreciate your patience and hope your overall experience with us was positive.
Best,
Gray Line Team
Recenzije proizvoda
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
Thank you for sharing your experience! We’re delighted the weather was kind and that you enjoyed the tour. It’s wonderful to hear that our guide, safe driving, and well-maintained vehicle added to your experience. We appreciate your feedback and hope to see you in Iceland again!
Best,
Gray Line Team
Dear Customer,
Thank you for your feedback! We’re glad you found the booking process easy. We also appreciate your note about communication with drivers and will work to improve this to ensure a smoother experience for all our guests.
Best,
Gray Line Team
Recenzije proizvoda
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
Thank you for your feedback. We’re glad our drivers were helpful, but we sincerely apologize for the mix-up with your airport bus and the discomfort it caused. We’ll review our communication and scheduling to prevent this in the future.
Best,
Gray Line Team
It was easy to book and a month in advance. It was hard to do anything once they had our money. Our ticket was resold by Gray Line to another company. Although we flagged the issues to Gray Line, we...
Pročitajte više
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
We sincerely apologize for the issues you experienced. It’s disappointing to hear your booking caused stress and cancellation. We’ll review our processes to improve communication and ensure that all bookings are handled reliably in the future.
Best,
Gray Line Team
Recenzije proizvoda
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
We sincerely apologize for the inconvenience caused. It’s unacceptable that the customer service was unreachable, resulting in you being unable to join the tour. We are reviewing our procedures to prevent this from happening again.
Best,
Gray Line Team
We booked ln the Gray Line website with the boat tour. Gray Line, through Reykjavik Sightseeing, resold our ticket 2 days prior to our excursion. We clearly stated that our child of 16 months would...
Pročitajte više
Recenzije proizvoda
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
We sincerely apologize for the poor experience you had. Due to operational reasons, your tour was operated by a different touring partners. Lack of accommodation for your child, and the unresponsive customer service was unacceptable. We understand the stress and inconvenience caused. Your feedback is valued, and we hope your refund is processed promptly.
Best,
Gray Line Team
Datum kupovine: 03/09/2025
0
Podjeli
TA
Tony Abbott
Provjerio Feefo
Reykjavik
10 months ago
Što Tony Abbott misli o društvu Gray Line Iceland:
Dear Customer,
Thank you for your feedback!
We’re glad to hear the tour went smoothly and that you enjoyed it.
Hope to see you again soon!
Best,
Gray Line Team
Recenzije proizvoda
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
Thank you for sharing your experience! We’re thrilled you enjoyed the tour and appreciated the guide’s informative commentary on Iceland’s history and geography. It’s great to hear that the flexible drop-off locations have been added to your convenience.
Best,
Gray Line Team
Datum kupovine: 30/08/2025
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
10 months ago
The booking was good, and the customer attention initially, perfect and fast. However, nothing of what was agreed was later done,
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
We apologize for the disappointing experience. While the initial booking and customer attention were satisfactory, we regret that the agreed arrangements were not honored. Your feedback is important, and we will review our processes to ensure better follow-through.
Best,
Gray Line Team
Recenzije proizvoda
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
We sincerely apologize for the difficulties you experienced. We understand how stressful it must have been to wait for information and be dropped off late, especially with children and heavy luggage. While the tour does not include meals, we regret that this was not clearly communicated beforehand. Your feedback is invaluable, and we will improve our communication and organization to ensure a smoother and more comfortable experience for all guests in the future.
Best,
Gray Line Team
Datum kupovine: 21/08/2025
0
Podjeli
CH
Cornelis Van Der Harst
Provjerio Feefo
Zevenhuizen, the Netherlands
10 months ago
Što Cornelis Van Der Harst misli o društvu Gray Line Iceland:
Dear Customer,
Thank you for your feedback! We’re glad you enjoyed the excursion and found the online booking process simple and easy. We hope to welcome you on another tour soon!
Best regards,
Gray Line Team
Recenzije proizvoda
Andrei
Gray Line Iceland
9 months ago
Dear Customer,
Thank you for your review! We’re delighted you enjoyed the excursion and the stunning sights of the tectonic plates, geysers, and the magnificent waterfall.
Best,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.