The online booking service was easy and smooth on iPhone. Immediate confirmation. The phone number required on desktop website can’t be changed to other country code but Iceland only. But no such...
I had such a confusing time finding which bus to take right out of the airport since I didn't actually need to get on a Gray Line bus, I had to get on an Airport Direct bus. Nothing in my...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. It is truly regrettable that you did not notice this very important information on your voucher sent to you when booking online:
"Note!
We are expecting you to arrive soon in Iceland KEF airport and use your ticket to a hotel or tour bus
stop in the city. Upon arrival and after formalities you will board the Airport Direct bus located in the
bus parking area just outside the terminal and present your booking confirmation to driver.
This new arrangement is due to Gray Line Iceland merging with Airport Direct for all transfers to and
from the airport for more frequent departures."
We hope that your visit to Iceland was otherwise pleasant
They are very efficient and friendly at all times. On this trip they also found a way for me to take an earlier bus, saving me a hour of waiting. Very well done.
Recenzije proizvoda
Datum kupovine: 07/05/2023
0
Podjeli
RC
Roberto Costa
Provjerio Feefo
3 years ago
Što Roberto Costa misli o društvu Gray Line Iceland:
Serviço de excelência, pontualidade e gentileza
Recenzije proizvoda
Datum kupovine: 09/05/2023
0
Podjeli
EK
Elžbieta Andruškevic
Provjerio Feefo
3 years ago
Što Elžbieta Andruškevic misli o društvu Gray Line Iceland:
Very fast and efficient transportation from the airport to the hotel. It was my first trip to Iceland, and the staff was very courteous and professional when answering my questions.
Recenzije proizvoda
Datum kupovine: 02/05/2023
0
Podjeli
JM
Jacqueline Mandel
Provjerio Feefo
3 years ago
Što Jacqueline Mandel misli o društvu Gray Line Iceland:
Horrible customer service. Waited a day for someone to get back to me to cancel the reservation and they blamed me that I was after 24 hr time frame and refunded only 50%.
Andrei
Gray Line Iceland
3 years ago
Hello!
Thank you for taking the time in writing us this review.
We regret to see you feel this way, especially after your booking was canceled and refunded 100% per your request and as confirmed to you.
Our team was doing their best in replying within 24h to all the emails you sent.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.