Dear Customer,
We’re so glad you had a great time! Your kind words mean a lot to us. Looking forward to welcoming you back in the future!
Best regards,
Gray Line Team
Datum kupovine: 20/05/2025
0
Podjeli
RJ
Roger Jones
Provjerio Feefo
North Wales
1 year ago
Što Roger Jones misli o društvu Gray Line Iceland:
Booking with Grayline was easy. Got a swift acknowledge and then a reminder the day before. Would use them again.
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
We’re so glad you had a great time! Your kind words mean a lot to us. Looking forward to welcoming you back in the future!
Best regards,
Gray Line Team
Dear Customer,
Thank you for your fantastic review! We love hearing that you had a great time. Our goal is always to create unforgettable experiences, and we’re thrilled we could be part of your journey. Hope to see you again soon!
Best,
Gray Line Team
Dear Customer,
We are thrilled to see your 5-star review! Thank you for choosing us and for taking the time to share your positive experience. Your feedback encourages us to keep delivering the best service possible.
If there’s anything else we can do for you, please let us know. We can’t wait to see you again soon!
Best regards,
Gray Line Team
Easy to book. Reason for dropped star is the information to book a pick up / drop off at cruise ship was not clear, nor was the additional payment.
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
We are thrilled to see your 5-star review! Thank you for choosing us and for taking the time to share your positive experience. Your feedback encourages us to keep delivering the best service possible.
If there’s anything else we can do for you, please let us know. We can’t wait to see you again soon!
Best regards,
Gray Line Team
On 2 May, I contacted Grayline to change my airport shuttle time on 10 May from 6.00 to a latter time.
The agent said they will move it to 6.30 as they are now transferring order to flybus. I even...
Pročitajte više
Recenzije proizvoda
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for sharing your experience. We understand how frustrating it is to request a later transfer time and end up being rescheduled even earlier.
We’re currently reviewing how these changes were handled and why your updated time didn’t reflect your request. While adjustments may occur when coordinating with third-party services like Flybus, it’s our responsibility to communicate those changes clearly and ensure your preferences are respected whenever possible.
Your feedback is important, and we’ll use it to improve both our internal coordination and the way we communicate updates to travelers.
Best,
GrayLine Team
It was overall smooth and good. But the customer service takes more time than expected to reply my inquiries.
On the other hand, my booked bus travel between Keflavik airport and Reykjavik Bus...
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Andrei
Gray Line Iceland
1 year ago
Dear Customer, Thank you for your feedback. We're glad your overall experience was smooth.
We acknowledge your concerns about slow customer service response and the lack of clarity regarding the change to Flybus. We'll work on updating our communication and ticket information to ensure better transparency moving forward. Best,
GrayLine Team
Recenzije proizvoda
Datum kupovine: 04/05/2025
0
Podjeli
AK
Adam Konrad
Provjerio Feefo
Sweden
1 year ago
Što Adam Konrad misli o društvu Gray Line Iceland:
Dear Customer,
Thank you for your fantastic review! We love hearing that you had a great time. Our goal is always to create unforgettable experiences, and we’re thrilled we could be part of your journey. Hope to see you again soon!
Best,
Gray Line Team
Recenzije proizvoda
Datum kupovine: 08/05/2025
0
Podjeli
AB
Artem B
Provjerio Feefo
1 year ago
Recenzije proizvoda
Andrei
Gray Line Iceland
1 year ago
Dear Customer, Thank you for taking the time to share your feedback. We take all guest experiences seriously and are currently reviewing the situation you've described.
When a vehicle request includes specific needs — such as space for ski or snowboard equipment — it's our responsibility to ensure those details are clearly handled during booking and dispatch. We understand your frustration. We value all feedback as it helps us improve the reliability and communication of our service moving forward. Best,
GrayLine Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.