Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Freedom Health Insurance Recenzije | Recenzije službe za korisnike za {{merchantUrl}} | Feefo

Prikaz 180 recenzije/a

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Direct debit issues,charging, not honouring agreed DD dates

Direct debit issues, charging, not honouring agreed DD dates. Trying to take two payments in my first month-this was not communicated to me when I agreed to join. Also, the dates of direct debit...

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Daniel

Freedom Health Insurance

4 years ago

We are sorry to hear that you experienced issues with the premium payments. We have investigated the problem and we can confirm that your premiums are set up to go out on the date requested by you through a recurring card payment. The initial direct debit was cancelled, and your premiums are up-to-date. If you have any other questions or queries, please do not hesitate to contact us.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Efficient and friendly

Catalina

Freedom Health Insurance

4 years ago

It's a pleasure to hear about your positive experience with Freedom Health Insurance. Please don't hesitate to contact us if you have any questions about your policy!

Alan William

Provjerio Feefo

4 years ago

Što Alan William misli o društvu Freedom Health Insurance:

Very prompt response to my call and a positive ‘can do’ approach to my claim. I would definitely recommend Freedom Health on the strength of this experience.

Catalina

Freedom Health Insurance

4 years ago

Hi, Alan! Thank you for this amazing review. We are so happy to hear about your experience so far! We will work hard to continue to offer the best possible service. Don't hesitate to get in touch if you need any help with your policy!

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Good service, although I have not been to an appointment yet. thank you for asking.

Catalina

Freedom Health Insurance

4 years ago

Thank you for your review! Don't hesitate to contact us in case you need any help with your policy!

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Really helpful. I felt very supported.

Catalina

Freedom Health Insurance

4 years ago

Thank you for taking the time to share this positive feedback. We are very happy to hear that you found our services helpful. Don't forget we're here if you need any help with your policy.

R�diger

Provjerio Feefo

4 years ago

Što R�diger misli o društvu Freedom Health Insurance:

Sehr gut.

👍Sehr gute Preis Leistung

Catalina

Freedom Health Insurance

4 years ago

Thank you so much for your feedback! We are here if you need any help with your policy.

Ian Thomas

Provjerio Feefo

4 years ago

Što Ian Thomas misli o društvu Freedom Health Insurance:

Claim not accepted as treated as inpatient on bronze policy

Daniel

Freedom Health Insurance

4 years ago

We are sorry to hear that you are unsatisfied with the outcome of your health insurance claim. Unfortunately, your Freedom Worldwide Bronze policy doesn't provide cover for the outpatient treatment you tried to claim for. You can always add additional cover to your plan at renewal to ensure future claims of this type would be covered.

Janet

Provjerio Feefo

4 years ago

Što Janet misli o društvu Freedom Health Insurance:

Quick and honest

Catalina

Freedom Health Insurance

4 years ago

Hi, Janet. Thank you for your 5-star feedback. It's a pleasure to know you had a positive experience so far. If you have any questions about your health insurance plan, do not hesitate to contact us.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

OK so far.

Customer service is friendly. Shame it's not available on weekends. For the Dental/Optical claims, it takes a long time to get reimbursed. Having previously had a cash plan with Simplyhealth where it...

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Daniel

Freedom Health Insurance

4 years ago

We apologise for the delay in getting your claim reimbursed. Due to the current covid situation, we are experiencing a short delay in processing some of the claims. This should have been paid now. If you have any questions about your plan or any other claims, do not hesitate to get in touch.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Bad Service

I am having a terrible time with the service. I am trying to make a claim and the runaround I am gettting is ridiculous.

Daniel

Freedom Health Insurance

4 years ago

We are sorry to hear you are unsatisfied with our service, however we believe the comment to be inaccurate and unfair. We have already been in touch privately to try to explain and resolve the situation.

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