forward2me Recenzije

Thanks for your kind comments, we really appreciate your feedback. Kind Regards, James

Thanks for taking the time to respond to us, we really appreciate your feedback. We use DHL's premium, door to door, fully tracked service to provide the quality service our customers expect. If you would like to ship through a cheaper service that doesn't offer the same guarantees please let us know and we can look into this for you. Have a good weekend. Kind Regards, James

Many thanks for taking the time to respond to us, your comments are much appreciated. We're pleased to hear that you were satisfied with the service and we look forward to shipping to you again. Have a great weekend. Kind Regards, James

Many thanks for your kind comments. We're really pleased to hear that you were happy with the service that we provided and we look forward to helping you out again in the future. Have a good weekend. Kind Regards, James

Many thanks for taking the time to respond to us, we really appreciate your comments. We look forward to shipping to you again in the near future. Have a good weekend. Kind Regards, James

Thanks for your feedback, it's appreciated. Regarding prohibited items, we certainly understand frustrations in this area and we do everything we can to exceed customer expectations but we are not in a position to influence laws and regulations affecting shipment of goods between countries. We are a professional company that operates within the law and so in a small percentage of cases we have to return goods to the retailer or destroy them depending on customer instruction – this generally happens with toner cartridges, batteries and aftershave although we have an explicit list in our terms of trade https://www.forward2me.co m/main-site/terms-of-tra de. Companies that forward these types of items without following the necessary shipping procedures affect everyone by slowing down the transit of appropriately shipped goods and threatening the safety of other people. If you find a company prepared to just put these items in the post it's a sure sign the don't know what they are doing. Forward2me has 4 people who are accredited to ship dangerous goods so where it is legal to ship such goods we are able to do so. This requires special labelling, packaging and handling and so is at additional cost to us – necessarily we have to pass this on and it may not make sense from the perspective of some customers. Regarding the cost of the service, we charged a total of £35.50 (£29.67 ex VAT). We understand this can be a sensitive issue however I would like to put it into context. We received 4 separate packages for you, we had to consolidate these into one package and then generate the appropriate export paperwork to accompany the package. We provided a DHL Air Express courier service which was collected from us on Thursday 20th December and with you in Greece on Friday 21st December. Post Office would not be viable for pre-Christmas delivery although we are happy to send via PO where requested. To compare our DHL Air Express price, please take a look at an aggressive parcel delivery service such as Parcel Monkey http://www.parcelmonkey.co.uk/dhl-worldwide. The same package with them would have cost £41.63 (£49.95 inc VAT) – this is just shipment – no taking receipt of goods, export paperwork, consolidation of goods, etc. Once again, thanks for taking the time to provide the feedback and wishing you a happy 2013.

Thanks for your kind comments, your views mean a lot to us. We hope to help you out again soon. Have a good weekend. Many Thanks, James

Thanks for taking the time to respond to us. We're pleased that you're happy with the improvements in our service and we look forward to shipping to you again in the future. Have a good weekend. Kind Regards, James

Thanks for your feedback, we really appreciate your views. Have a great weekend. Kind Regards, James

Thanks for feedback, we really appreciate your kind comments. Kind Regards, James