Please stop allowing people to take more than one piece of hand luggage and check the size of what is taken onboard the plane
Gina
FlyDirect
11 months ago
Thank you for your feedback, I will pass your comments onto the relevant teams with regards to the luggage allowed on-board, it is quite clearly stated that clients ae allowed 1 x piece so we will make sure our handling agents are aware of this. We do hope that we see you on a future FlyDirect trip.
Thank you for your lovely review, we are glad you enjoyed your trip to the Costa del Sol, we are currently offering 5 different destinations from Guernsey including Gran Canaria, Ibiza, Majorca & the Algarve so we hope to see you on-board a future flight of holiday with FlyDirect soon.
Thank you for your review, and the lovely images you sent us the historic centre of Malaga! I will pass your comments with regards to pricing onto the team and we hope to see you on a future FlyDirect flight or holiday soon.
Thank you for your feedback. It’s great to hear that our clients in Guernsey are enjoying the convenience of FlyDirect flights and holidays, as well as the service from our team. I’ll pass your comments on to BA CityFlyer regarding the catering on board.
We currently offer the option for clients to book Extra Legroom seats (for an additional fee), and I’ll also share your suggestion about allowing all seats to be pre-booked.
We previously offered Twilight check-in at Guernsey, but this year our ground handlers (Aurigny) have withdrawn that service. We hope to welcome you on another trip soon.
Unfortunately our flight from jersey to Tenerife was delayed by 1 hour and 10 minutes where we sat ln the plane on the runway waiting to take off. We had little communication from the captain or the...
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Gina
FlyDirect
11 months ago
Thank you for sharing your feedback. We’re very sorry for the delays on both your flights and we understand how frustrating this was, especially when travelling with children.
Both of your flights were affected by circumstances beyond the airline’s control. The outbound delay was due to Air Traffic Control restrictions, and the return flight from Tenerife was held after a small technical issue was identified as the aircraft taxied for departure. In both cases, the crew were required to wait for clearance before take-off to ensure everyone’s safety.
That said, we appreciate your comments regarding communication on board. Keeping passengers informed is an important part of providing good service, and we’ll be sharing your feedback with our partners at Smartwings to help improve how updates are handled in future.
We're very sorry this trip didn’t meet your expectations, and we hope we’ll have the opportunity to restore your confidence in us, should you choose to book with us at FlyDirect in the future.
Recenzije proizvoda
Datum kupovine: 01/11/2025
0
Podjeli
MV
Mr C Valerga
Provjerio Feefo
IMN
11 months ago
Što Mr C Valerga misli o društvu FlyDirect:
Great service from lovely friendly cabin crew😎
Recenzije proizvoda
Gina
FlyDirect
11 months ago
What a wonderful review, it sounds like you explored all that Malaga has to offer and we hope to see you on a future FlyDirect adventure soon.
The meet and greet was chaotic.
The rep was hard to find and her instructions not clear. A long wait before we boarded transport to the hotels.
Gina
FlyDirect
11 months ago
Thank you for your feedback, I will pass your comments onto our airport team that handle the meet and greet services for our FlyDirect clients in Malaga and we do hope that you choose to travel with FlyDirect on a future occasion.
A real games changer. I wish there were more options i.e. destinations, dates etc from Guernsey.
Booking with FlyDirect was straightforward, with destination information and flight details being...
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Gina
FlyDirect
11 months ago
Thank you for your wonderful review, it sounds like you had a great FlyDirect experience! All our direct Guernsey flights & holidays up until October 2026 are on-sale and available to book with destinations including Gran Canaria, Majorca, Ibiza, Faro & the Costa del Sol we hope to welcome you on another adventure soon!
Recenzije proizvoda
Datum kupovine: 19/10/2025
0
Podjeli
MD
Mr J Downey
Provjerio Feefo
JEY
11 months ago
Što Mr J Downey misli o društvu FlyDirect:
Already written
Recenzije proizvoda
Gina
FlyDirect
11 months ago
Thank you for sending us your comments, we are glad overall you enjoyed the FlyDirect flights and service and we hope to welcome you on-board a future flight soon.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.