Delivery was on time and the quality of the product is very good.
Fireflyfriends
Fireflyfriends - UK
9 years ago
ensuring that the product is high in quality is just as important as getting it to you quickly, i'm glad that we delivered on both counts.
Regards, The Firefly Team
I had a very bad experience with getting the size 2 seat and finding out that it does not fit in the shopping cart then taking 7 weeks to get a return on my money before I was finally able to get the...
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Fireflyfriends
Fireflyfriends - UK
9 years ago
let me apologize for your bad experience with our service, it is an unusual event, and something we do our best to avoid. It is also great to hear that you like the product now that you have it.
Regards, The Firefly Team
The prices are a little too high for a budget with a large family and esp a family with a special needs child. However I'm very thankful for the creative inventions.
Fireflyfriends
Fireflyfriends - UK
9 years ago
we do our very best to keep our product prices as low as possible, we are very sorry if you find it too dear.
Regards, The Firefly Team
apologies for any delayed response, we do have a large amount of queries every day, but that is no excuse. Now that you have the Upsee, it is fantastic that you enjoy it.
Regards, The Firefly Team
our shipping time is something we are very proud of and we are delighted that you found it so rapid. The GoTo seat opens up a whole new world of possibilities for children, as you have discovered.
Regards, The Firefly Team
Shipped faster than expected, only complaint was the packaging wasn't great and the product was slightly damp upon arrival due to holes in packaging.
Fireflyfriends
Fireflyfriends - UK
9 years ago
my apologies for the poor packaging, I will raise this issue with our courier. The GoTo Seat allows children to try new things and go on new adventures, it is fantastic that this is the case with your daughter.
Regards, The Firefly Team
Good clear website and ordering process. Very helpful and friendly customer service staff
Fireflyfriends
Fireflyfriends - UK
9 years ago
we try to ensure that the whole ordering process is as simple as possible, we also do our best to make sure we are as helpful as possible. We do try and keep the prices down as low as we can. It is great to hear that the scooot is helping with your son's development.
Regards, The Firefly Team
thank you for your kind words about our service. It may take a little while for your son to get used to, but once he does, it will steady progress from then on.
Regards, The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
