The documentation received wasn’t particularly clear. I have made payment via BACD but still haven’t received any renewal documentation
Imane
ExoticDirect
4 years ago
Hello,Thank you for taking the time to give us your feedback.And thank you for taking my call earlier today.We hope that your concerns about your renewal documents and your BACS Payment are now clarified.If you need any assistance in the future please don't hesitate to call or email us .Kind regardsThe Exotic Direct Team
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Provjerio Feefo
4 years ago
Love it
I have been insured with you for 15 years now and still very happy
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are Happy to have such a loyal customer as you.We hope to always be at the level of your expectations.Kind regardsThe Exotic Direct Team
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Provjerio Feefo
4 years ago
No communication…
Didn’t receive a single email, letter or any communication about the renewal. Just saw on my bank statement the price had gone up considerably!!
Imane
ExoticDirect
4 years ago
Hello,Thank you for your feedback!It was great talking to you today , We are sorry you did not receive the renewal documents posted to you.Following our discussion we are happy we could shed some light on the reasons behind your premium increase and we have now resent you your policy renewal documents by email.Please reach-out to us by email or by telephone if you ever need any assistance in the future, we will be glad to help.Kind regardsThe Exotic Direct Team
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Provjerio Feefo
4 years ago
Good value for money
Competative prices and easy renewal
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our prices fair and our renewal process fuss-free.Kind regardsThe Exotic Direct Team
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Provjerio Feefo
4 years ago
So easy
Super easy to get a quote and take out a policy suitable for me - all online and straight forward!
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our online platform easy and intuitive.Kind regardsThe Exotic Direct Team
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Provjerio Feefo
4 years ago
Highly recommended service
One of the few companies where you can insure exotic pets, I've always found it a really easy process to purchase and renew my policies, the staff are very helpful and approachable and I would highly...
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Nathan
ExoticDirect
4 years ago
Good Morning,
Thank you so much for rating us 5*s!
We are very happy to hear that you find the process to purchase and renew an easy one.
It's also lovely to hear we come highly recommended.
Kind regards,
The Exotic Direct Team.
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MC
Mrs Susan Caselli
Provjerio Feefo
Wakefield
4 years ago
Što Mrs Susan Caselli misli o društvu ExoticDirect:
Professional!
They knew everything I needed to know and more! Brilliant, friendly service! Advised me on the birds health, diet etc. I felt like I had adopted my pet officially!
Mia
ExoticDirect
4 years ago
Dear Susan,Thank you so much for your review, we are glad to have been able to answer your questions!Kind regards,The Exotic Direct claims team.
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Provjerio Feefo
4 years ago
Very efficient
Explaining the costs
Mia
ExoticDirect
4 years ago
Good Morning,Thank you so much for your review, we are happy to have helped!Kind regards,The Exotic Direct claims team.
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MM
Miss Amanda Moore
Provjerio Feefo
4 years ago
Što Miss Amanda Moore misli o društvu ExoticDirect:
I haven’t used you for 2 years only read my renewal documents
Nathan
ExoticDirect
4 years ago
Good Afternoon Amanda,
Thank you for leaving us the feedback and also for taking my phone call this afternoon.
We are really sorry to hear that you have been receiving emails from us asking for feedback about a recent interaction.
I have checked the system and can see that there has been no recent interactions with us at all.
I have raised this with the relevant department.
Kind regards,
The Exotic Direct Team.
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MG
Ms Constance Gotsopoulou
Provjerio Feefo
4 years ago
Učitane fotografije i videozapisi
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Što Ms Constance Gotsopoulou misli o društvu ExoticDirect:
Absolutely amazing can't fault them if I try 🥰
If there were words beyond exceptional and outstanding that I could think of I would use them to describe #ExoticDirect and the people who work for them .
My furbabies have all had the best medical...
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Mia
ExoticDirect
4 years ago
Hello Constance, Thank you for rating us 5*'s.We are very happy to hear that you would use the words exceptional and outstanding!Thank you for your review.Kind regards,The Exotic Direct claims team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.