Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Recenzije za ExoticDirect

Prikaz 1,994 recenzije/a

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Straightforward Process

We claimed for an operation my pet rat needed. We notified Exotic Direct ahead of the operation, and submitted the claim just after. They paid the vet back within a week or so of submission. It was...

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Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to heave been able to assist with your claim, thank you for taking the time to leave a review. We really appreciate your feedback regarding the additional cover for rats, I have passed this onto our team so review for future policies. Kind regards, The Exotic Direct Team.

Mr David Obran

Provjerio Feefo

Swindon

4 years ago

Učitane fotografije i videozapisi

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Što Mr David Obran misli o društvu ExoticDirect:

Spike is happy

Mia

ExoticDirect

4 years ago

Hi David, We are happy to be able to cover Spike, thanks for the lovely photo and for taking the time to review! Kind regards, The Exotic Direct Team.

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Provjerio Feefo

4 years ago

Always a pleasant easy stress free experience. They are quick and efficient at dealing with claims and its all done through a form at my vets i pay the bill and my claims settled within 2 weeks.

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to have been able to assist with your claims, thank you for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Great customer service via phone and email. Very simple and clear to make a claim. Fast and efficient.

Gabriella

ExoticDirect

4 years ago

Good afternoon, Thank you for taking the time to leave a 5* review. We are so pleased to hear you found our claims process fast and efficient. All the best and have a lovely weekend, The Exotic Direct Claims Team.

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Provjerio Feefo

4 years ago

Brilliant understanding company

A very understanding company. After our beloved pet died they took care of everything very professionally. We will never be able to replace our pet so will not need insurance again but will...

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Gabriella

ExoticDirect

4 years ago

Good afternoon, We are so sorry to hear about your little friend, we are so pleased to hear you found our service professional. Thank you very much for such a lovely review and taking the time to give us a 5*. All the best, The Exotic Direct Claims Team.

Mr Andrew Gregory-Campbell

Provjerio Feefo

Guildford

4 years ago

Što Mr Andrew Gregory-Campbell misli o društvu ExoticDirect:

Absolutely excellent in explaining my policy to me.

Debbie

ExoticDirect

4 years ago

Hi Andrew, thankyou for giving us such positive feedback. It's great to hear that my colleague was able to explain everything you needed to know before you purchased this new pet insurance cover. If there is anything further we can help you with, now or in the future please don't hesitate to get in touch with us. Best regards, The Exotic Direct Pet Insurance Team.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Awesome and easy

Definitely

Debbie

ExoticDirect

4 years ago

Thankyou for taking the the time to leave us a positive review. We are glad that you found your latest renewal to be awesome and easy. Should you have any questions about your policy or anything else that we can help you with, please don't hesitate to get in touch. Best regards, The Exotic Direct Pet Insurance Team.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Excellent level of cover at a very reasonable rate for the year. Easy renewal.

Debbie

ExoticDirect

4 years ago

Thankyou for taking the time to leave us such a positive review. It's great to hear that you are happy with the level of cover we can provide you with, and also the renewal rate. Should you have any questions about your policy or anything else we can help you with, please don't hesitate to get in touch, and we will be happy to help in any way that we can. Best regards, The Exotic Direct Pet Insurance Team.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Was quick and easy to set up

Debbie

ExoticDirect

4 years ago

Thankyou for your positive review. We are pleased to hear that you found it quick and easy to set up the pet insurance cover that you wanted. If you ever have any questions about your policy, or if we can be of any other help, please do not hesitate to get in touch. Best regards, The Exotic Direct Pet Insurance Team.

Susan

Provjerio Feefo

Hull

4 years ago

Što Susan misli o društvu ExoticDirect:

Service is always straight forward and prompt. I will continue to renew

Highly satisfied with the service provided. I'm happy in the knowledge that my parrots will be well cared for and vets bills paid

Mia

ExoticDirect

4 years ago

Dear Susan, We are so please to be able to offer cover to you for your Parrots, thank you for taking the time to review. Kin regards, The Exotic Direct Team.

Niste primili poruku s pozivom za ostavljanje recenzije?

Feefo Trusted Service Awards

Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.

Što su nagrade Trusted Service Awards?

Zašto vjerovati recenzijama na stranici Feefo?

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ExoticDirect Recenzije

Kako se recenzije na stranici Feefo prikupljaju?

Tko može ostaviti recenziju na stranici Feefo?

Kako provjeravamo recenzije?

Kako se odnosimo prema lažnim recenzijama?