Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Recenzije za ExoticDirect

Prikaz 1,994 recenzije/a

Mrs Christine Dredge

Provjerio Feefo

4 years ago

Što Mrs Christine Dredge misli o društvu ExoticDirect:

Excellent

Excellent. Very helpful staff. No quibbling when a payment for my guinea pig was required. Thank You!

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to have been able to assist with your claim for your guinea pig, thank you for taking the time to review! Kind regards, The Exotic Direct Team.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Good service

Good service, reply promptly to any queries, paid my claim last year and was straight forward to claim. Happy with the customer service team as all very friendly and helpful.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to have been able to assist with your claim, thank you for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Just renewed my policy, have unfortunately had to claim once in the last year but the claim was sorted out promptly. Thank you for the great service

Mia

ExoticDirect

4 years ago

Good afternoon,

We are pleased to have been able to assist with your claim, thank you for taking the time to leave a review!

Kind regards, The Exotic Direct Team.

Mr Owen Samways

Provjerio Feefo

4 years ago

Učitane fotografije i videozapisi

Pogledaj sve fotografije i videozapise (1)

Što Mr Owen Samways misli o društvu ExoticDirect:

Can’t fault and highly recommend

I Was quite stressed about this vet visit as my young beardie seemed quite Ill, as my first reptile it was quite stressful but knowing that I had insurance made it a whole lot easier, it turns out...

Pročitajte više

Mia

ExoticDirect

4 years ago

Good afternoon Owen, We are pleased to have been able to help with your claim, thank you for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Have been using Exotic direct to insure my rabbits for years. They have always been supportive, good value and never quibbled on a claim. Their customer service is truly excellent. I’m sticking with...

Pročitajte više

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to be able to offer cover for your rabbits, thank you for your kind words and for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Easy and efficient

Cost effective and efficient

Mia

ExoticDirect

4 years ago

Good afternoon, We are happy to hear you thought our cover was cost effective, thank you for leaving a review.# Kind regards, The Exotic Direct Team.

Miss Melanie Smith

Provjerio Feefo

Tamworth

4 years ago

Što Miss Melanie Smith misli o društvu ExoticDirect:

Great policy at a good price

Great policy at a good price. It was very easy to take out the policy and the website was very informative.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to be able to offer you cover, thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Ms Kelsey-Leigh Baxendale

Provjerio Feefo

4 years ago

Što Ms Kelsey-Leigh Baxendale misli o društvu ExoticDirect:

The advisor was rude and I have just found out a week later as the first payment of my renewal has gone out today, that she hasn’t put my new pet into my renewal policy. I’m at the vets in 2 hours...

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Kirsty

ExoticDirect

4 years ago

Good Morning Kelsey-Leigh, Thank you for leaving us this feedback, we are sorry to hear that your recent experience with Exotic Direct has not been satisfactory. I appreciate you taking my call yesterday to give us the opportunity to confirm with you that your new pet was added onto cover when you asked us to, the new pet was not on the renewal document as it was generated before this action, and to confirm the way in which changes are made to existing Direct Debit schedules. As discussed over the telephone we have listened to the recent call recordings, we’re sorry to hear you feel the agent was rude to you. Feedback will be provided to the agent regarding this. We are very sorry for any inconvenience or distress this has caused you, but we appreciate you taking our call to give us the opportunity to make things right. Kind Regards, The Exotic Direct Team.

Mrs Patricia Pocknell

Provjerio Feefo

Mitcham

4 years ago

Učitane fotografije i videozapisi

Pogledaj sve fotografije i videozapise (1)

Što Mrs Patricia Pocknell misli o društvu ExoticDirect:

I have not had to nake a claim as yet but when I lost my pet and had to transfer the policy over it was easy to contact them and they were very sympathetic and really helpfull so would highly...

Pročitajte više

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to have been able to help with your policy, thank you for taking the time to leave a review! Kindest regards, The Exotic Direct Team.

Dr Helen Rostill

Provjerio Feefo

4 years ago

Što Dr Helen Rostill misli o društvu ExoticDirect:

Very easy process

Kirsty

ExoticDirect

4 years ago

Good Morning Helen, We are pleased to hear you found our sales process easy and we we able to provide cover for your pets! Thank you so much for taking the time to leave us a positive review! Kind Regards, The Exotic Direct Team.

Niste primili poruku s pozivom za ostavljanje recenzije?

Feefo Trusted Service Awards

Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.

Što su nagrade Trusted Service Awards?

Zašto vjerovati recenzijama na stranici Feefo?

Saznajte više o tvrtki Feefo

ExoticDirect Recenzije

Kako se recenzije na stranici Feefo prikupljaju?

Tko može ostaviti recenziju na stranici Feefo?

Kako provjeravamo recenzije?

Kako se odnosimo prema lažnim recenzijama?