Easy to deal with. Hassle free claim and quick to be paid.
Gemma Medhurst
ExoticDirect
2 years ago
Thanks for the great feedback on our claims service, our claims team appreciate it.
0
Podjeli
MS
Mrs Trena Sandford
Provjerio Feefo
2 years ago
Što Mrs Trena Sandford misli o društvu ExoticDirect:
Very good service
Very good and helpful
Gemma Medhurst
ExoticDirect
2 years ago
Thanks for leaving us feedback about our service.
0
Podjeli
MJ
Miss Rachel Jackson
Provjerio Feefo
Folkestone
2 years ago
Što Miss Rachel Jackson misli o društvu ExoticDirect:
Brilliant
Amazing service
Gemma Medhurst
ExoticDirect
2 years ago
Many thanks for leaving us positive feedback.
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
2 years ago
Very helpful customer service, efficient and friendly.
Very helpful customer service, efficient and friendly.
Gemma Medhurst
ExoticDirect
2 years ago
Thanks for this great feedback on our customer service team, we appreciate it.
0
Podjeli
BE
Bekki
Provjerio Feefo
3 years ago
Što Bekki misli o društvu ExoticDirect:
Quick and Efficient
Exotic Direct acted quickly and efficiently after the claim was submitted. They made a very hard time easier for us.
0
Podjeli
MN
Miss Kelly Nunn
Provjerio Feefo
Lichfield
3 years ago
Što Miss Kelly Nunn misli o društvu ExoticDirect:
Good service and reliable
Really good service staff polite and fully explain process to you. Was fully refunded for my pets treatment within 14 days of surgery. would highly recommend.
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
3 years ago
Učitane fotografije i videozapisi
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The best pet insurance out there!
Definitely the best pet insurance out there! Fantastic customer service on the phone, clear and quick communication. Claim process straightforward and the people you speak or email with really care...
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0
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MR
Mr Edward Robinson
Provjerio Feefo
3 years ago
Što Mr Edward Robinson misli o društvu ExoticDirect:
Avoid
Probably fine but I was declined support for an animal 's medical bils which led to me having to rehome he due to the mounting costs I was unable to keep I with. Having been under the impression I...
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Lloyd Glater
ExoticDirect
3 years ago
Hi Edward,
Thank you for leaving us your feedback, we really appreciate any feedback we receive as it enables us to look at our processes and make amendments where required. We have tried to contact you via telephone today and would really like to be able to resolve this issue, please contact the team on 0345 982 5505 and we will be happy to help.
MR
Mr Edward Robinson
3 years ago
Hi, thanks for the response but as I said in my post I had to rehome a pet due to being declined support with vet bills. There's not really a resolution for this, I'm not happy with how this went.
3
Podjeli
Potrošač od povjerenja
Provjerio Feefo
3 years ago
Insurance should be available as soon as the policy is taken out. One of my animals became unwell a few weeks after taking out insurance sadly. She is young and it is very unexpected. She was only...
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6
Podjeli
MR
Mrs Verity Robinson
Provjerio Feefo
3 years ago
Što Mrs Verity Robinson misli o društvu ExoticDirect:
Quick payout and easy form to complete
Gabriella
ExoticDirect
3 years ago
Good morning Verity,
Thank you for taking the time to leave your 5* review, we really appreciate it.
We are so pleased to hear you have found our claims process easy.
All the best,
The Exotic Direct Claims Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.