The customer service is good there is a live human at the end of the phone line if you have any concerns.
The costs are not the lowest but they do cover a wide range of animals. The process is via...
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Amy
ExoticDirect
1 year ago
Hello,
Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be so happy to hear this.
Thanks for the great feedback on our claims service.
Kind regards
The Exotic Direct Team :)
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
Very pleased
Person on phone very helpful with sorting my policy after losing one of my chinchillas, and helpful with processing of claim
Amy
ExoticDirect
1 year ago
Hi there,
Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (:
Kind regards
The Exotic Direct Team
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Potrošač od povjerenja
Provjerio Feefo
1 year ago
Been with you for a while now and so far I have no complaints.
What can I say about? well for me it is Excellent.
Amy
ExoticDirect
1 year ago
Hello,
Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this.
Kind regards,
The Exotic Direct Team
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MM
Mr Peter Manning
Provjerio Feefo
Mendlesham
1 year ago
Što Mr Peter Manning misli o društvu ExoticDirect:
Excellent company
Very friendly and helpful I got all my x6 reptiles insured so very happy with the service I received
Eva
ExoticDirect
1 year ago
Hi Peter,
thank you so much for the positive review! we are grateful you have trusted us to keep your pets safe.
Kind regards,
The Exotic Direct Team :)
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MM
Miss Toni Manning
Provjerio Feefo
1 year ago
Eva
ExoticDirect
1 year ago
Hi Toni,
Thank you so much for the five star feedback!
Kind regards,
The Exotic Direct Team :)
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ML
Mrs Tracey Lumley
Provjerio Feefo
London
1 year ago
Što Mrs Tracey Lumley misli o društvu ExoticDirect:
Fantastic and reliable
Excellent renewal experience, didn’t need to do anything.
Have been with Exotic for years.
Always had a good experience and always helpful when I needed it.
Definitely recommend.
Eva
ExoticDirect
1 year ago
Hi Tracey,
Thank you so much for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this!
Kind regards,
The Exotic Direct Team :)
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MK
Mrs Ramla Kamruddin
Provjerio Feefo
Sudbury
1 year ago
Eva
ExoticDirect
1 year ago
Hi Ramla,
Thank you so much for taking the time to leave a review!
Kind Regards,
The Exotic Direct Team
0
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MB
Mrs Rosemary Bolter
Provjerio Feefo
Hertfordshire
1 year ago
Eva
ExoticDirect
1 year ago
Hi Rosemary,
Thank you for taking the time to leave feedback, its much appreciated!
Kind Regards,
The Exotic Direct Team :)
0
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MS
Mr Philip Spark
Provjerio Feefo
1 year ago
Eva
ExoticDirect
1 year ago
Hi Phillip,
thank you so much for the 5 stars!
Kind regards,
The Exotic Direct Team
0
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MW
Miss Nicole Wallis
Provjerio Feefo
Middlewich
1 year ago
Eva
ExoticDirect
1 year ago
Hey Nicole,
Thank you for the five star feedback! it means a lot.
Kind regards,
The Exotic Direct Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.