Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Dobies Recenzije | Recenzije službe za korisnike za {{merchantUrl}} | Feefo

Prikaz 9,830 recenzije/a

Chris Jackson

Provjerio Feefo

4 years ago

Što Chris Jackson misli o društvu Dobies:

Poor specimens, poor value for money

The plants were and still are sickly weedy little specimens. I brought them on in the unseated greenhouse but I’m not sure they’ll make it through the winter

Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that you were disappointed with the quality of products received, this is not how we would expect our products to reach you and we can only apologise for this. If you do ever have problems with the products that you receive please do get in touch with our Customer Service Team direct who will also try and resolve and problems with your order. Kind Regards, Dobies.

Jill Kyriakides

Provjerio Feefo

4 years ago

Što Jill Kyriakides misli o društvu Dobies:

Ruined plants

Hanging basket delivered sitting on its side in the box with soil and plants emptied out. I wrote to Dobies telling them this, thinking they would maybe speak to the shipping agent they use (yodel),...

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Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that your hanging basket was disturbed during transit which led to the soil and plants being tipped out. We apologise that we have not responded to your email, we have checked our system using the email address provided and we are unable to locate an email, there may have been a system problem and we can only apologise for this. We have arranged a refund for you back to your original payment method and we sincerely apologise for any disappointment caused. Kind Regards, Dobies.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Excellent in all services

Excellent service and without doubt excellent selection of products to purchase.

Amy

Dobies

4 years ago

Thank you for your great review. We are pleased to hear that you were happy with the selection of products available. Kind Regards, Dobies.

Susan Fitch

Provjerio Feefo

Weeting

4 years ago

Što Susan Fitch misli o društvu Dobies:

First class

Easy ordering process. Fast delivery. Good quality plants

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that you were happy with all aspects of the service received and the quality of plants. Kind Regards, Dobies.

Ade Jordan

Provjerio Feefo

4 years ago

Što Ade Jordan misli o društvu Dobies:

Great products and prices - and how they package hanging baskets for transport is impressive. My only suggestion would be to introduce shipping notifications - given that delivery windows when you...

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Naomi

Dobies

4 years ago

Many thanks for your 5 star review. Your comments regarding our packaging are appreciated. If we have an email address for you we would normally send a despatch email once anything is on it's way to you so apologies if this was not the case. Thank you for taking the time to leave your comments, it is appreciated.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

goods came quickly well packed and in good condition

Amy

Dobies

4 years ago

Thank you for your great review. We appreciate your positive feedback. Kind Regards, Suttons.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

A good company to deal with.

Good website, quality of products excellent.

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that you are happy with the website and that you found the quality of products of a high standard. Kind Regards, Dobies.

Emily

Dobies

4 years ago

Thank you for your positive review, we appreciate your feedback and positive comments.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

Excellent plants as always and posted as scheduled

Emily

Dobies

4 years ago

Thank you so much for your five star review. We appreciate your positive feeback and you taking the time to write this review. We are so happy to hear your order arrived promptly and your plants were excellent.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

As always good quality plants and extremely well packaged. Cannot fault service.

Naomi

Dobies

4 years ago

Many thanks for your 5 star review. Your comments are appreciated.

Potrošač od povjerenja

Provjerio Feefo

4 years ago

I tried to cancel my online order less than 24 hours after placing it. Was told it wasn't possible to stop the order because it was in the picking area and customer services were unable to...

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Naomi

Dobies

4 years ago

I am sorry if we were not able to cancel your order before despatch. I believe it had reached a stage where we were unable to stop the goods from being sent. I can see the parcels have been refused and we have refunded for the goods returned. I do apologise if the carriage charge was not refunded but will request this is done for you.The comments within your review are noted and I can only apologise for any inconvenience caused.

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