Društvo Destination 2 više nije aktivan korisnik stranice Feefo
Prikaz 3,750 recenzije/a
Potrošač od povjerenja
3 years ago
Great travel agency. I am very pleased with the service. It is easy to book.
Highly recommend
Thank you
0
Podjeli
MW
Mr Windas
3 years ago
Što Mr Windas misli o društvu Destination 2:
Poor customer service - no contact
They mistakenly changed the dates for a holiday we booked when the original hotel wasn't available. (note that the original hotel is still showing as available for those dates). We have been in...
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Customer support
Destination 2
3 years ago
Paul we are sorry for this mistake and understand you had emailed a consultant who was on annual leave which compounded our response timescale for which we apologise. Our customer service team do otherwise have their own timescales for response which are on their auto reply to manage your expectation. However, we understand the matter is now resolved for you.
MW
Mr Windas
3 years ago
Yes I emailed a consultant who was on annual leave, but he had an auto responder so I then emailed your customer service on more than one occasion as I knew I wouldn’t get a reply from the initial consultant. I heard nothing back from you for a week until his holiday was over. This was stressful and poor customer service. I didn’t get any response from your main customer service so their response times in my experience were never.
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MH
Mr David halford
3 years ago
Što Mr David halford misli o društvu Destination 2:
Very good and very polite will use again we wait to see what our hotel is like
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Potrošač od povjerenja
3 years ago
Poor attention to detail
Put incorrect destination and refused to change hotel voucher to show what we had booked which is half board dine around. This could cause issues on arrival at the hotel. I would like the voucher...
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0
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MH
Miss Natasha Hancock
3 years ago
Što Miss Natasha Hancock misli o društvu Destination 2:
Tracey was so helpful & friendly looking forward to our holiday
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Potrošač od povjerenja
3 years ago
Avoid booking with this company!
My holiday got cancelled due to Covid restrictions, it was such a struggle for them to give us any vouchers even though they were the ones that cancelled the trip. ...
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Customer support
Destination 2
3 years ago
We regret the difficulty you mention in using your credit, you were entitled to that and we apologise. We will ensure our current staff are aware of the process which arose some time ago due to initial onset of Covid and lockdown of which they may not have fully known. We are sorry if any conversation appeared rude since this would never be intended, and are pleased that Geraldine could assist.
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MA
Mrs Cheryl Allen
3 years ago
Što Mrs Cheryl Allen misli o društvu Destination 2:
Web site is so easy to use
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MW
Mr James Welch
3 years ago
Što Mr James Welch misli o društvu Destination 2:
Great
Great deal and customer service
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MU
Mr Richard Ufland
Radlett
3 years ago
Što Mr Richard Ufland misli o društvu Destination 2:
Prompt and efficient service
Booked with Destination2 over phone. David was very helpful and efficient.
0
Podjeli
MW
Mr Andrew Williams
3 years ago
Što Mr Andrew Williams misli o društvu Destination 2:
Great experience and we will definitely use again!
Excellent website and we found it had the best prices for our two hotels we booked in Dubai. Great communication too by email with our tickets. Will definitely use them again!
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