Great service and brand, just regret that UK is not anymore in EU and shipping is now under import controls that makes costs and time for delivery not as before.
A week after ordering I still haven’t received the item
Ian
Chapeau!
4 years ago
Hi, we apologise for any inconvenience this may have caused. We have been in contact with Royal Mail and they have been hit with Covid quite badly all across the U.K and this is affecting most of the 24 and 48-hour deliveries.
Your order was sent out on the 4th using our basic delivery service which means we are on day 4 of the 3-5 working days which we normally allow. If your order still hasn't arrived by the end of this week please do give us a call.
Thank you for taking the time to leave your review, we appreciate your feedback.
Two lots of money were reserved on my account for over a week and I’ve still not received the items, although in Chapeaus defence I only contacted about when I’m likely to receive my goods on a...
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Ian
Chapeau!
4 years ago
Hi, we apologise for any inconvenience this may have caused. We have been in contact with Royal Mail and they have been hit with Covid quite badly all across the U.K and this is affecting most of the 24 and 48-hour deliveries.I have checked and your order was dispatched on the 4th using our basic delivery service which means we are on day 4 of the 3-5 working days which we normally allow. If your order still hasn't arrived by the end of this week please do give us a call.Thank you for taking the time to leave your review, we appreciate your feedback.
It was good products however the website kept glitching and I ended up paying postage twice because some of my order was not included in the initial purchase.
Ian
Chapeau!
4 years ago
Hi, sorry for any inconvenience you experienced while ordering from our website. I have just gone back and checked your orders and I can see that you selected our free Standard (3 - 5 Working Days) service for both orders placed and so haven't been charged for any postage. Please do contact us on 01363 85617 or email info@chapeau.cc if you wish to discuss this further.Again we apologise for the initial problem with the website, thank you for taking the time to leave your review, we appreciate your feedback.
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